I succeeded in getting a £250 electric window regulator replaced on my Scenic completely FOC 3 months out of warranty.
Put your request in writing to Renault UK customer services directly. Write it in a tone that expresses complete disappointment rather than anger or disgust. Make the point that the outcome of this will influence your decision to buy Renault in the future, or recommend it to others. Don't say you want it done free, but leave it open - ask what they are prepared to do.
I also put it into the context of a family car - i.e. how does an expensive failure which in my case was a direct safety hazard (window dropped into the door in Central London traffic with two <3 yr olds on board) relate to the family and safety credentials of this car? Families neithe rexpect or can afford massive unscheduled bills on cars so young, s etc etc. You know what I'm getting at anyway.
Has to be worth a try. In my case I was very pleasantly surprised. I had a phone call within 12 hours of sending the e-mail, and the work was authorised a couple of weeks later.
Cheers
DP
Edited by DP on 09/05/2008 at 16:45
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