Presume those concerned realise they are answering a thread which is over 4 years old. I wonder if the OP still has the same car or problem

Nope - long gone! What are the odds, first time I've signed in for years and this is on the first page!

Edited by mss1tw on 31/05/2011 at 15:57

Just to add to the sentiment on here; I feel like I have received an appalling service – both professional and customer from this garage.

I took my VW Golf diesel here as it was experiencing problems with the turbo and I thought it should be seen by a "Diesel specialist" and their website claimed "We pride ourselves on attention to detail and quality repair."

I told them the problem and they said I would have to have a diagnostics check done at a cost of £72. I am unaware of procedure and I have no idea when it comes to car engine matters, so I went ahead with this as I was completely in their hands. The diagnostics check gave no indication to the turbo problem so they said to bring it back in a couple of days and they'd have another look at it. I returned and they looked at it and said they'd found a pipe that wasn't connected to the turbo so they'd fixed this at a cost of £30. My car was still driving the same so a couple of days later I was getting 2 new tyres at Mr Clutch (a garage chain, who are not diesel specialists) and I told them about the turbo problems and asked if they could have a look. They told me there was a pipe not connected and they fixed this for me at no cost. Was this the pipe I had paid AP Diesel’s £30 to fix!!! This work by Mr Clutch fixed the performance problems and my car has been running well ever since.

As you can appreciate I was not very happy with the service I had received from AP Diesels “the diesel specialists." They had charged me £102 and had not fixed the problem that Mr Clutch were able to fix for free and they had even charged me £30 for a job they hadn’t done. I visited the garage to complain about their service and practice and have been told that they will always conduct a diagnostics check before they open the bonnet to look at the engine. I have explained to them that I feel completely robbed because of this practice as all my car required was someone to look at the turbo and see that a pipe was not attached. I would like to stop other people getting ripped off with their practice of charging £72 for potentially needless diagnostics checks without looking at the engine to see if there is an obvious answer.

I had a problem with fuel injectors supplied by AP DIESELS and they have had my vehicle since January 2011, I have this week instructed solicitors to sort it out because all AP Diesels do is use excuse after excuse after excuse, cannot explain facts because of legal case, my personal opinion is that i would never ever reccommend them to anybody ever.