DVLA mess up - implications.  
DVLA mess up - implications. - cheddar
Hello,

I sold my 2003 ZX7R last year and took the ZRX1100 I now have in part exchange. The guy I was doing the deal with and I both agreed that it would be best to fill in both V5s, put them in the same envelope and post them there and then. I received a new V5 for the ZRX a short while later.

I have now received a Vehicle License Application or SORN (V11) form for the bike I sold last year, I have phoned the DVLA and they have asked me to return it advising them in writing as to the new owner/keeper.

I phoned the new keeper who has inturn also phoned the DVLA to be told that he may have to pay a fee for a new V5 to be issued, this when it is the DVLA's mess up!

Clearly any fixed penalty notices, notices of intended prosecution relating to speeding etc would have come to me, presumably it would have been for me to prove that I was not riding the bike at the time. Similarly I guess that if the RFL had expired I could have been fined for not SORNing the bike. Also with regard to insurance, the new keeper may not be insured if it is a requirement of his policy that the insured bike is registered in his name.

All is well that ends well though it is clear that a DVLA mess up can have potentially serious implications.


Regards.

Tags: legal dvla insurance documents V5C

DVLA mess up - implications. - Galaxy
Photocopy anything you send to the DVLA and also send it by Recorded Delivery.

They can't argue then!
DVLA mess up - implications. - bell boy
if you dont get form V955 back from the dvla up to 6 weeks after you have sent the V5C off then it is up to the registered vehicle keeper (you) to ring and advise them otherwise the registered keeper (you) will be liable for everything into perpetuary until sorted.
DVLA mess up - implications. - patently
They're Government, cheddar. Their mistakes are our problems. Automatically.

Just wait for when the Inland Revenue make a mistake and then threaten to prosecute you for not noticing it. No, I'm not joking!
DVLA mess up - implications. - Dalglish
>>.. both agreed that it would be best to fill in both V5s, put
them in the same envelope ...


there, that is it. your mistake. you messed up.

when dealing with robotic systematic employers/employees, do not ever do anything they have not asked for in their procedures. always follow their instructions exactly, otherwise you may cause a mess that may take ages, if ever, to clear up.

re. the inalnd revenue - when they say on their self-assement form "do not enclose anything" with your return, they mean it. i have seen their post-room in operation where they open tons of envelopes during the last week of the deadline. the contents are taken out and anything other than the form is binned!

p.s. i am currently dealing with a finacial institution to whom my wife and i sent forms in one envelope to save them some prepaid postage & wastage. even though i had attached a post-it note to both forms saying there were two forms enclosed. the top form got processed, the second one got "lost". the follow up hassle has been unbelievable.

DVLA mess up - implications. - cheddar
>>.. both agreed that it would be best to fill in
both V5s, put
>> them in the same envelope ...
there, that is it. your mistake. you messed up.



There is nothing on the V5 to say that two cannot be posted in the same envelope, it is not as though they supply an addressed envelope that says:

"do not fold the V5, write your telephone number on the back of your V5, do not pin or staple your V5, do not post two V5s in the same envelope, do not enclose cash (unless as an incentive for the DVLA staff), do not let the dog chew your V5, do not let children under 10 post your V5" etc etc.
DVLA mess up - implications. - Dalglish
nothing on the V5 to say that two cannot be posted in the
same envelope

>>

they can only cater for the average, the typical, the normal, customer.
as i said
"do not ever do anything they have not asked for in their procedures"
do they say anywhere "you can post two or more in the same envelope"?. if yes, then they messed up. if not, your envelope fell outside of the "norm", i.e. you messed up.

DVLA mess up - implications. - rtj70
I wouldn't be surprised if someone has mistakenly only removed one of the V5s out of the envelope and not both. I have had a tour of the DVLA before through work, and there's basically a whole bunch of people who do nothing more than open envelopes.

Quite possible when they took out the first V5 they assumed nothing else in the envelope? In their defence you should see how many envelopes they open and also how quick they have to work.
DVLA mess up - implications. - sierraman
'into perpetuary'

that's 'in perpetuity'-for ever-end of English lesson.
DVLA mess up - implications. - bell boy
'into perpetuary'
that's 'in perpetuity'-for ever-end of English lesson.

>>

thanks...hope your welding is as neat ;)
DVLA mess up - implications. - cheddar
if you dont get form V955 back from the dvla up
to 6 weeks after you have sent the V5C off
then it is up to the registered vehicle keeper (you) to
ring and advise them otherwise the registered keeper (you) will be liable for everything into perpetuary until sorted.


I (me) got it back, it was the other guy (he) that didnt.
DVLA mess up - implications. - Tim Allcott
Form V955 is, basically, a nice letter saying "Thank you for telling us you have sold your vehicle." If you don't receive one, presume they (for some reason) don't know...
Tim{P}
DVLA mess up - implications. - cheddar
Form V955 is, basically, a nice letter saying "Thank you for
telling us you have sold your vehicle." If you don't receive
one, presume they (for some reason) don't know...
Tim{P}


I have never got such a letter before.
DVLA mess up - implications. - cheddar
>> if you dont get form V955 back from the dvla
up
>> to 6 weeks after you have sent the V5C
off
>> then it is up to the registered vehicle keeper (you)
to
>> ring and advise them otherwise the registered keeper (you) will
be liable for everything into perpetuary until sorted.
>>
I (me) got it back, it was the other guy (he)
that didnt.


Sorry Oldman, I clearly didn't know what a V955 is, I assumed it was something that came with the new V5, i.e related to the new vehicle and not the old, Tim A has explained.
DVLA mess up - implications. - Dalglish
iirc, the new dvla procedures/rules were discussed in this forum about 2 years ago, and also explained in leaflets sent with the annual tax-disc reminders then.

the v5 refers you to their web site, where you will find:

www.dvla.gov.uk/newrules/cr.htm

Don?t let your old car bite back
You?ve sold your car. That?s that, forget it and move on, right? Wrong. If you don?t tell DVLA that your car has been sold, you will continue to be responsible for taxing the vehicle and any penalties for its non-payment. You?ll also receive mail relating to any offences committed in the vehicle. So you can see how it can turn nasty.

Avoid the bite
Make sure this doesn?t happen to you. Simply send DVLA your vehicle?s registration document/certificate with the new owner?s details and they?ll send you a letter of receipt confirming that you are no longer liable for taxing it. Paying for someone else?s failure to tax their vehicle really is your problem unless you notify DVLA of the sale. Remember, you are required by law to keep your vehicle record up to date, you must tell DVLA if you sell, transfer, scrap or export your vehicle. ...


DVLA mess up - implications. - patently
Make sure this doesn't happen to you. Simply send DVLA your
vehicle's registration document/certificate with the new owner's details ...


Which, of course, he did..... ;-)
DVLA mess up - implications. - Dalglish
Which, of course, he did..... ;-)

>>

oh no, he did not - as far as the dvla are concerned - as it is clear from the rest of the sentence that you left out. ( i had highlighted the bit you left out in bold - it just goes to show that with some people, you cannot make them see something even when you put right uunder their nose ).
it was cheddar's responsibility to notice that the "letter of receipt" had failed to turn up.

as far as the dvla are concerned, the seller of the zrx1100 did his bit. the seller of zx7r messed up.

DVLA mess up - implications. - patently
oh no, he did not - as far as the dvla
are concerned - as it is clear from the rest of
the sentence that you left out.


DVLA ask that he sends them the notice. He did.
it was cheddar's responsibility to notice that the "letter of receipt"
had failed to turn up.


No, it was DVLA's responsibility to send him the letter. Which they didn't.

Agreed, cheddar needed to look for the letter in order to protect his own interests. But these people are called "civil servants" for a reason - they are there to serve us. It is not our "responsibility" to watch for their mistakes and tell them when they have failed to do their job*. Cheddar would indeed have done better to look out for the letter and notice it's absence, but his failure to do so does not absolve DVLA nor does it transfer responsibility from the DVLA staff to him.

Imagine it the other way. DVLA have to send us a form and we have to return it. They send it, we lose it and don't send it back. They don't notice we have sent it back until it is too late. Would that be DVLA's fault or ours?

----------------------------
*Correction: it should not be.
DVLA mess up - implications. - Chris S
I saw this in today's Sun . It could explain one or two things:

DVLA staff in porn rap
MORE than 100 civil servants at the DVLA have been rapped in an internet porn scandal.

Workers at the massive licence centre swapped so many smutty emails they slowed up computers.

Now 14 staff, including an EXECUTIVE officer, are to be sacked after a three-month probe.

And 101 have had various degrees of reprimand including final warnings at the 20-storey centre in Swansea, South Wales.

A female worker there said: "Boredom is a major problem in this place. People find ways to liven up their days."
DVLA mess up - implications. - AlastairW
NB: Executive officer is not that far up the civil service food chain, about two from bottom as I recall. Doesnt make what they were doing aany better though.
DVLA mess up - implications. - Fullchat
A female worker there said: "Boredom is a major problem in this place. People find ways to liven up their days."

Took 6 weeks to return a V5. Perhaps they should get on with some work to relieve the boredom!!!

--
Fullchat

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