Dealer access to service history

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Mon 10 Apr 2006 21:15
Dealer access to service history - Greenslade

Until 2005, I had been a Volvo owner for 10 years. It was apparent that the service history of my vehicles could be accessed by any dealer through a computer system - even back in the mid-90s.

In 2005 I switched to a Honda Accord. In trying (and failing) to get Honda to answer a simple query today, I have established that only the dealer carrying out the service has access to the relevant service record - there is no central database. This has been confirmed by two unrelated Honda outlets and Honda head office.

Unfortunately, the Honda franchise I purchased the car from in 2005 is no longer trading, so the only record of my 2005 service is a stamp in a book - a book which I cannot presently locate, but that's my problem.

Should I be amazed by this non-sharing of information, or were Volvo always an exception to the rule?
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Mon 10 Apr 2006 21:20
Dealer access to service history - adverse camber
Volvo arent always that good. My v70 was serviced and stamped when new at the main dealer which has now closed - at least I assume that the stamps in the book are real, who buys a new v70 and doesnt get it dealer serviced for the warranty ? Its not listed by the volvo main computer and the remaining outlets of the dealer group in question told me that the records were destroyed when the branch closed.
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Mon 10 Apr 2006 21:36
Dealer access to service history - Vansboy
We ran a Rover 827,(very nice car too) for a short time, as our 'own' car, early '90's & they had an all dealer access, to service records, back then - guess trying to move the flagship model upmarket.

Wouldn't help now though, would it!!??

VB
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Mon 10 Apr 2006 22:37
Dealer access to service history - Altea Ego
Renault dont have centralised records. I understand VW do?

------------------------------
TourVanMan TM < Ex RF >
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Tue 11 Apr 2006 00:04
Dealer access to service history - PhilW
Think Citroen do since our "English" Xantia record seemed to be checked by a French dealer last year to get the code for the radio after a repair which involved loss of code - but I am open to correction! Repair had been done in one garage and code looked up for us in another 100 miles away.
--
Phil
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Tue 11 Apr 2006 08:49
Dealer access to service history - L'escargot
Think Citroen do since our "English" Xantia record seemed to be
checked by a French dealer last year to get the code
for the radio after a repair which involved loss of code
- but I am open to correction! Repair had been done
in one garage and code looked up for us in another
100 miles away.


The radio code is a part of the car's specification, not it's service history.
--
L\'escargot.
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Tue 11 Apr 2006 09:45
Dealer access to service history - machika
Our local Citroen dealer can't even amend the records of our car, to take account that it has a different registration number to when it was first registered.
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Tue 11 Apr 2006 11:19
Dealer access to service history - cheddar
Renault dont have centralised records. I understand VW do?


Ford do. IIRC Renault do based on our experience of moving house and changing dealer a few years ago.
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Tue 11 Apr 2006 11:31
Dealer access to service history - Mapmaker
Audi do.
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