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I have just listened to a phone call made to my wife (she has her calls recorded) by this company after she made an enquiry and yet asked them not to directly call her (which was ignored). She was given the hard sell when this was pointless as they were trying to sell her a car she'd told them she couldn't even use.
When she again told them this the salesman embarrassed her for needing that shape car (his quote "what?? you really want the old old old old shape?" i.e the previous model before!) and not the all new and all singing model they were trying to palm off.
They also told her that the new model car they were trying to sell her was identical to the one she needed and she COULD use it/access it JUST to make a sale. This is ludicrious as had she not made her own enquiries and tried them, she would have been sold a car that was useless. It is VERY different. This horrified me and all that have since heard the call (of which there have been many).
When he couldn't make a sale he put the phone down on her when she was speaking. The call made very uncomfortable listening. Thankfully her care team were present and were listening and followed it up, and she did receive an apology although they were told their salesman was not rude as they heard him (is their standard practise sell then?). However the excuse was given that the salesman was 'confused' what model she needed. She stated on email AND on the phone that she needed the previous model car and even the reg year, model, engne, doors, condition etc so I'm not sure how much clearer they need?
The company did apologise for ringing when she had requested no call. She has never been dealt with like this by any company and I will be taking it further, as she has her wits about her, but elderly would have been possibly very flustered by the saleman. This is unacceptable. I wonder how he would've dealt with bullying me... her rather huge husband?
Anyhow... we shall stick to garages we can see, face to face. All of which who have been extremely helpful and wanted to find my wife a car she can actually USE. Most have geniunely admitted they couldn't help, wished us well and suggested other motors and places to try to help HER not line their pockets.
Just for the record... looking 2nd hand he offered a car that retails else where for between £5.5K-£7.5 for £9.6K. So HJ is absolutely right. You don't save at all.
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