My daughter has just been involved in an accident ( 100% NOT HER FAULT ) but unfortunately her precious ford ka has been written off. The car was only worth about £400 and the rear end damage was obviously over and above the worthiness of the car.
Her insurance company sent out a recovery team and the vehicle was taken some 25 miles away and because its a write off they are not going to give her a courtesy car, even though they are delaying the write off process by having their engineers have a look at it. My daughter complained that she needs a car for her work, so her insurance company have put her onto a firm called Crusader assist who will try to arrange a hire car for her.
This accident has only just happened 29/04/14. Should we be aware of hire scama here ?
Is her insurance company behaving correctly on this fully comp policy ?
Anyones advices asap would be appreciated.
Graham
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