I have a VW Golf that I bought from Motorpoint in 2008 - I was the first registered keeper.
When I picked up the car everything seemed fine on first inspection. At some point later I discovered a scratch running along the bottom of the passenger side door. Thinking this was a flying stone, I left it at that.
Fast foward 4 years. I had a friend who was a car detailer machine polish the car. He informed me that the scratch could not be buffed out because it had been repaired and relaquered at some point. 6 months later I had a local valet service come and detail the car. He also pointed out the repair.
I'm sure the repair couldn't be seen at the time of insepction yet both state that the scratch had been laquered over and could only be restored by repainting the door.
Despite this being 5 years on, the car is still in fantastic condition (9,000 miles on the clock), except for the scratch. Should Motorpoint have pointed this out at the point of sale and is there any possibility of a viable complaint?
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