Has the gearbox only been touched by the Main Dealer, and is the service history up to date also main dealer.
Has the Main Dealer been fixing (term used loosely) the gearbox under warranty each time, if yes to all as far as i'm concerned this is an ongoing problem and having failed to repair it they are obliged IMO to put it right.
However if the service history is incomplete or someone other than the main dealer has been servcing the car or worse still poking about with the box then i think they can wash their hands of it, in which case the goodwill gesture might be worth considering if there are no further charges, ie labour on top @ £120 or whatever ridiculous figure people are prepared to stump up per hour these days.
That swarf excuse is a howler, and no doubt you'll remember all of this when you buy your next car, and another lesson for all about car supermarkets..i bet they were really helpful with this?
Edited by gordonbennet on 19/07/2013 at 20:16
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