Brief update...
Just had them on the phone again, they need me to go and have a meeting at the dealership to discuss what we're going to do. Only problem is, as I've mentioned, the dealership is a good distance away from me and there's no way I can make it during their opening hours without taking time off work - something I'm not prepared to do.
So, they've gone back to big boss dude to decide where we go now. Oh joy.
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A quick update for anyone who cares:
Right, had my meeting with the SEAT area manager who seems as fed up about this whole thing as I am. Showed him the seat which he immediately agreed was poorly fitted, also showed him the speaker and he immediately spotted it wasn't the speaker that was vibrating, it was part of the door. So he spotted in 2 seconds, the dealer had missed for months and months.
Anyway, we got down to what they were going to do to sort this out and I basically said I wanted top trade price for mine and a Cupra R at trade price plus VAT - either that, or SEAT will lose me as a customer forever. He's now gone off to discuss that with the dealer and I'll hear how that goes some time today or tomorrow.
And that's it for now...
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Sorry to hear about your problems - I've had trouble of a different nature with a SEAT dealer. My car had a problem from new which it took the dealer/manufacturer months (and four visits) to sort out, and there were items missing from the specification that I had been told by the sales staff would be included.
I reached the same stage as you, asking for some kind of deal to let me out of the car - I was told they would not take it as a trade-in, and if I wanted them to buy it back I'd lose over £4000 on a 6-month 8K-mile car costing under £15K new - this despite the fact that the only reason I wanted to change was their fault. Despite my calculations that the hassle involved has cost me something into 4 figures, the best they (manufacturer and dealer) have come up with is a low cash offer, slightly increased if I take it in the form of free servicing (hardly likely, as the last thing I want is to be committed to them). By stalling me for so long, they have managed to trap me in the car without any offer of appropriate compensation.
I see court action.....
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Another update, though I'm not sure anyone's that interested ;)
Righty, update time:
Just got off of the phone from the SEAT area manager who has basically informed me that the original dealer have pretty much refused point blank to take my vehicle as part-ex or work any sort of deal on a Cupra R. No huge shock, since that's exactly the level of service I've come to expect from them, but it'd have been nice to thought they'd like to put in some modicum of effort considering all I've been put through, but there you go.
So, next step is to get the work done by someone who; a) is actually remotely capable of doing it and; b) has the slightest interest in the customer. Step forward MK SEAT who I've just had a nice long chat with and who will now be taking over the repairs. They've also very graciously agreed to sort me out something like the deal I'm after on a Cupra R which is going well beyond their call of duty IMO.
As it stands, I'm mighty annoyed that I've had to drop another dealership's problems onto MK, but I'm assured it's no problem. I'm also very upset that the original dealer seems as though they're going to get away with this very lightly. However, I will be chasing for - at the [i]very[/i] least - my out-of-pocket expenses plus time. Petrol alone comes to ~£130 and once you add the many, many hours I've wasted on this, I'll be requesting a reasonable amount. If it takes legal action to extract this from them, then I'm perfectly happy to push ahead with that.
Finally, SEAT themselves have offered to help out on any car change also in terms of some sort of goodwill payment. Again, whilst this is good of them, I'm upset that everyone else seems to be paying for the original dealer's cock-up apart from the dealer themselves.
I'll update again after we're all sorted (I hope).
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Fastshow,
yes I am interested in the outcome.I had a similar experience many years ago with a Saab dealer.I bought a 900 turbo 16S off them and as it was a year old bought a warranty off them.
So many things went wrong with that car,they must have made a fortune from the warranty work.I got so fed up that I asked the warranty company for a printout of the work that had been done.
On one occasion they told me that the car needed a new Air Mass Meter.Guess what ! they told me they had fitted one and they had but they had told the warrany company they had renewed the Engine Management Computer at three times the price.
On another occasion just after a service,the car failed to start.On looking under the bonnet I discovered that they had swapped batteries.I knew because the battery they had fitted had the terminals the wrong way round and the live lead was pulled taught to reach the terminal.Of course they said the battery must have got mixed up with someone else's.
These were just the minor things that went wrong ,there were many more,so I did as you did and approached them with a view to them taking the car back.Absolutely no chance.
In the end I sold the car and now warn people off this Saab main dealer whenever I can !
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Although not had problems like this it is interesting to hear your experiences. As for MK Seat stepping in, it goes to show that the different level of service that the dealers offer is amazing. Presumably it is down to different policies amongst the franchises. Also judging from this MK Seat will have gained themselves a customer. I send my car 35 miles to get a service rather than use the dealer 200 yds away.
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Fastshow, why would you want to buy another Seat if you have had all this trouble, sounds like you are throwing good money after bad!
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Fastshow, why would you want to buy another Seat if you have had all this trouble, sounds like you are throwing good money after bad!
Because the car itself is superb - it's the best car I've ever owned, or rather was until the dealer got hold of it.
Like I've said, it's an ultimatum to SEAT more than anything; sort me out, or I'll buy elsewhere. It's kind of one last chance for them to come good, although the dealer in question has chosen to throw that back in my face.
Besides all of that, what other 210BHP car with 18" wheels, Brembos and all sorts of other fun stuff can you get for £17k?
In short - car superb, dealerhip crap.
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Fastshow,
I take it you've seen the www.seatcupra.net website ?
Just thought you might be interested (& they might be in your tale of woe).
Matthew Kelly
No, not that one.
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Fastshow, I take it you've seen the www.seatcupra.net website ? Just thought you might be interested (& they might be in your tale of woe).
Yes mate, been posting there for years now. My story's in the Dealership section and the guys there are baying for b*****, demanding a name-and-shame. :)
Interestingly, the Milton Keynes SEAT Sales Manager posts there (as 'rally-man'), which is how I came to end up in discussions with them. Now *that's* customer service.
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What's the point in spending £17K if you cannot get decent support from the dealerships. Still a waste of money and unnecessary hassle in my view. Buy a secondhand T5 a much better car IMO. I find my local Volvo dealership (6 miles down the road) extremely helpful, why travel 35 miles to a dealership.
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I think Fastshow likes his Seat,not a Volvo.
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