My BMW is being recalled and the replacement car isn't a suitable replacement - what do you advise I do?

My diesel BMW 5 Series Touring has a recall. When booking I was told (verbally) that the replacement part was in stock and that an X2 was available for loan - so I could load my fishing tackle. On taking...

Where can I get cheap car hire insurance?

I am going to be spending a few weeks in Australia. The insurance company that have associated themselves with Budget Car Rentals wants an exorbitant £9/day to cover accident costs. In the UK I have a...

I have received a fine from a town in Italy for an offence in mid 2017 - given the delay am I still liable?

I have received a Notice of Payment from a town in Italy for an offence dated July 2017 committed in a hire car. Given the delay am I still liable?

What is the best way to counteract the excessive demands for excess damage waiver cover on hire cars?

I will be hiring a car in Australia next month. What is the best way to counteract the excessive demands for excess damage waiver cover?

I'm being charged for damage to a hire car sat nav that I didn't even use - what can I do?

I hired a car through 'Firefly' at Malaga Airport. The car's damage report sheet arrived blank and as such I had to go around the car marking any faults. I returned the car and they agreed to refund me...

A hire car firm claims a car was returned late and has charged for it - what can we do?

An Australian friend hired a car in UK and was upgraded. The car was returned in perfect order with a tank of fuel and he has copies of the contract and documentation. Back in Australia, money was taken...

What's the best way for an American to arrange insurance in the UK?

My daughter is visiting from the US, where she holds a full American driving licence. She holds a full UK licence, but the address is incorrect and she can't renew in the US without a UK address. I would...

I was given a hire car after an accident - am I responsible for the £2784 bill if the other insurer refuses to pay out?

On 8 August 2017, my car was hit from behind while my husband was driving. The other party fully accepted liability. When reporting the incident to Saga, I was passed onto Claimfast and I spent the best...

An accident management firm are forcing me to buy a new car - is this fair?

I was involved in a no fault accident. I took my claim to an accident management company, they gave me a hire vehicle and all was well. My car was written off as Cat N and I was offered a settlement from...

I'm being charged for a new windscreen on a van I hired - what should I do?

I hired a van to move house, but I'm now being charged for a replacement heated windscreen because of a 7mm x 3mm stone chip (which I believe could have been repaired). I was told when collecting the vehicle...