Rejecting a used car - how can I get all of my money back?
Further to previous correspondence with you regarding the ongoing issues with my Peugeot 508. Car purchased beginning of July this year: 2.0 HDI 140
Further to your advice on demanding a courtesy car or replacement (thank you) the garage have still not been successful in repairing the car. I've written to the dealer principal to demand either that the car be fixed or that my money be refunded.
To cut a long story short, they have offered to refund the vehicle (or repair it) BUT will deduct monies to the sum of 30 pence per mile for use.
I've done approximately 6000 miles in the vehicle which means I'm in for a deduction of £1800 against a purchase value of £7500 four months ago. This seems excessive in my opinion - bearing in mind the problem was first reported to them within a month of taking on the car.
The dealer assures me that the 'industry standard is 40p per mile' and that they are essentially offering more than they need to. Do you consider this fair practice? Is it 'industry standard'? What do I do next? Currently they are looking to get the car back in to repair it.
Further to your advice on demanding a courtesy car or replacement (thank you) the garage have still not been successful in repairing the car. I've written to the dealer principal to demand either that the car be fixed or that my money be refunded.
To cut a long story short, they have offered to refund the vehicle (or repair it) BUT will deduct monies to the sum of 30 pence per mile for use.
I've done approximately 6000 miles in the vehicle which means I'm in for a deduction of £1800 against a purchase value of £7500 four months ago. This seems excessive in my opinion - bearing in mind the problem was first reported to them within a month of taking on the car.
The dealer assures me that the 'industry standard is 40p per mile' and that they are essentially offering more than they need to. Do you consider this fair practice? Is it 'industry standard'? What do I do next? Currently they are looking to get the car back in to repair it.
Asked on 25 October 2016 by Matt B-H
Answered by
Honest John
I'd say cobblers to any "industry standard". Selling cars isn't an "industry" anyway. It's a business. 30p per mile would be fair for a new car, but if you only paid £7,500 for the car it wasn't new and would not have dropped £1,800 over 6,000 miles in 4 months. 20p per mile would be fair. If they don't agree, take the matter to Small Claims.
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