Rejected warranty claim - what are my options?
I bought a Lexus RX400h from a dealer 13 months ago. The car was sold with a 24 month extended warranty included as part of the deal. It is a 2005 car and has done 86,000 miles.
Today I've found out the lower control arms need replacing due to the bushes having 'excessively split and failed.' The warranty claim has been turned down as they regard it as "wear and tear". However, the service manager at the dealer has told me that he has seen claims for this same problem approved for older Lexus cars with higher mileages than mine.
Is the warranty company acting fairly here? If not, what are my options?
Today I've found out the lower control arms need replacing due to the bushes having 'excessively split and failed.' The warranty claim has been turned down as they regard it as "wear and tear". However, the service manager at the dealer has told me that he has seen claims for this same problem approved for older Lexus cars with higher mileages than mine.
Is the warranty company acting fairly here? If not, what are my options?
Asked on 26 January 2015 by Tom
Answered by
Honest John
They sold you a junk warranty. Tell the dealer who sold you the car and warranty that if this is not fixed FoC you will have it fixed by another dealer and will sue him in the small claims track of the county court for it on the grounds that the warranty he sold you "was not of satisfactory quality"
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