I had to hire a van from a well-known rental company. The assistant asked me for both parts of my driving licence and, because I did not have the paper counterpart with me, had to make a call to DVLA, which cost me £6. While returning, the van had a slow puncture and I was unable to get the spare off the underside. I called the service department of Enterprise and they said that it would cost £120 to get an AA man to come and change the tyre. Fortunately I was only about two miles from the drop off, so my cheapest option was to purchase a foot pump, inflate the tyre and get it back to the depot. Just two of the hidden costs of hiring a van.