Hi, I have a serious question to ask about something that happened to me regarding a dealer illegally changing another garage service details. This is what happened, i made a enquiry for a Seat Leon with (no naming and shaming) about service history and more details they sent me a personal presentation video showing me the car and talking how good it is and all that and in the video they showed me the service history of the car and everything seemed fine so I agreed to come and see the car in person and was very happy with it I then asked the dealer about the timing belt as the car had 80k miles and I was told the team will check the history and if it wasn't done recently then the belt will be changed before it departs from the showroom, I then bought the car and was very happy with the outcome until that same day I looked at the service history and nothing was marked as timing belt was done but it was ticked on the previous service that the belt was changed but I knew right away that's 100% incorrect so I went back to the personal video that was a video personally made for me and that same page had no tick on the belt being replaced so instant I knew this was illegal and was fraud. I went back to the dealer and the manager was very unhappy that someone in his staff team would do this as they have committed a crime by tampering with with another garages service history, he checked with his service department and they confirmed the belt was not changed because it was recently done (even when it wasn't) so i got my money back only even when this could have been a more serious issue as I could have been driving down the motorway and that thing snaps on me and the car would have lost power steering and the brakes, so I made a complaint about this issue and was told this could even be a legal matter because even if I got my money back the dealer or someone in the staff team committed a crime. So my question is what should I do with this matter and what are the chances of having a case for complaints or even a legal matter. Any info is much appreciated Thanks.

You can also report to trading standards.

edited, no name and shaming.

ORB , moderator.

Edited by _ORB_ on 27/10/2021 at 05:10