I've been given a DPF surcharge on an exchange basis for a new one, is this correct?

Has anyone ever heard of DPF surcharge. I discovered my DPF had the filters removed and I needed a new one. I was then told when the part was returned to the main dealer in exchange for the new one I was...

If I order a new car for delivery in nine months, will my part-ex value change?

If I order a new car with a nine month delivery time, can I get an agreed price for my current car or will it depend on its market price when the new car is ready?

I'm selling my 2017 Toyota Auris Estate, what's the best way to get a good deal?

I was offered a deal with my local Toyota dealer to p/ex my Toyota Auris 2017 (67) Hybrid Estate for a 2018 Yaris Design £13,800 (ticks all the boxes) but it has not worked out for me. Two months ago...

Can a car dealer change the part exchange value of my car after the contract has been signed?

Given the long delays for new cars, what is the situation with part-exchange and trade-in values? If I buy a car now and agree on a value with the dealer on my car for the part exchange, can the dealer...

Should we buy a Lexus RX 450h or a Range Rover Velar?

We are looking at a 2018 Lexus RX 450H, which has done 25,000-30,0000 miles or a Range Rover Velar. Both cost approximately £40,000. We have a July 2013 Mercedes-Benz ML 250 for part exchange with a...

Can I cancel trading in my old car?

Can I back out of trading in my old car and still buy the new one?

Can I be found liable if I part-exchange a car that I suspect has faults?

I'm part-exchanging my car for a new one (to a garage). He turned the car on and back off and said his checks were done, but I think there's an issue with the EGR. However, I'm not a mechanic. Do I need...

Should I accept an offer for my car of hold off because of Coronavirus?

I had a very good offer from a trader for my car now even if not buying another just yet. Do you think trade in prices will plunge in the next few weeks? Also, should one be able to buy in a few weeks,...

Why won't car dealers allow the use of debit or credit cards for car purchases?

A Lexus dealer has refused to accept my debit or credit card in payment for one of their used cars, a £26,000 balance after part exchange. This was confirmed by Lexus UK when enquiring; you cannot used...

We want to sell two cars - is part exchanging both a good idea?

My sister in law recently lost her husband and now possess two cars. Her own is a 2009 Ford Fiesta Style petrol with 38,000 miles. Her late husband had a 2012 Focus Zetec with 30,000 miles. Both garaged...