Is there an organisation I can contact about unreasonable repair costs?

A local garage has had my 2009 Volvo S40 for 8 weeks trying to resolve a misfire so I can claim the cost from Warrantywise. They have had my car for so long that I am considering cutting my losses and...

My insurer won't provide enough money for full repairs on my damaged car - what do I do?

I have a heavily modified 2012 Volkswagen Golf with all modifications declared to my insurer. In February 2018 I had an accident, which was my fault. It left a nice dent in the nearside wing and cracked...

I'm being charged for a new windscreen on a van I hired - what should I do?

I hired a van to move house, but I'm now being charged for a replacement heated windscreen because of a 7mm x 3mm stone chip (which I believe could have been repaired). I was told when collecting the vehicle...

Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do?

My 2010 Nissan Juke developed a major gearbox problem (CVT) which would cost over £4000 to repair. The car is unsafe now, and I've since seen on the internet that this is not uncommon. I've been in contact...

My car was written off by an uninsured driver - why was this recorded as a 'fault' claim against me?

I'm a 60 year old IAM F1RST and ROSPA Gold qualified driver. Whist driving my daughters car to work, I was T-boned by a vehicle with a cloned reg plate that didn't give way on a major junction. The police...

I bought a faulty car and want to reject it - do I have to let the garage attempt to fix it first?

I bought a 2014 Audi A3 S-Line from Norwich Audi, they delivered it to me in Coventry, sight unseen and from the day I received the car it had an unusual noise coming from the engine. They directed me...

A driver hit my car on a narrow road - so why did my insurer settle 50/50 against my insistence that he was at fault?

I was involved in a car accident back in April 2017. It happened on a small stretch of single track road with some passing places, 30mph, three tonne weight limits. I had stopped safely and quickly, the...

What can I do if I don't agree with my insurer's write-off valuation?

What can I do if I don't agree with my insurer's write-off valuation?

I had a replacement windscreen fitted - is it my insurer's responsibility to pay for the rain sensor tech replacement?

I recently had fitted a replacement windscreen on my Mitsubishi Outlander PHEV. This was arranged through my insurer's approved suppliers, Autowindscreens, to whom I paid my excess of £75.They were told...