Showing results in Ask HJ [Show all channels]
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Is my Kia 7 year warranty valid? 4 Apr 2024 (Ask HJ)
I have just purchased a 2020 Kia Stonic advertised with remainder of 7 year warranty. On checking the service record it has not maintained the Kia service... -
Are car dealers who operate by appointment only legitimate? 27 Mar 2024 (Ask HJ)
I've heard about car dealers who operate by appointment only and are usually home-based and claims it pre-dates the pandemic/lockdown push to work from... -
Can my son reject a van he bought last August? 12 Mar 2024 (Ask HJ)
My son bought a 19 plate Citroen van from a Citroen dealership in August 2023 with a year warranty. Upon buying it was kept for two weeks whilst they fixed... -
I have been waiting four months for my Toyota mud flaps, what are my options? 26 Jan 2024 (Ask HJ)
I purchased a new Toyota Yaris Hybrid in Sept 2023 and am very happy with the car. My order included supply and fitting of mud flaps. On collection I... -
The cambelt in my Citroen has deteriorated despite only owning the car for seven months, what are my options? 29 Nov 2023 (Ask HJ)
I have a Citroen Grand C4 SpaceTourer. It was registered in March 2019, and I bought it second hand in April 2021. A few months ago, the car cut out and... -
My brand new Alfa Romeo has developed a gearbox fault, what are my next steps? 17 Nov 2023 (Ask HJ)
Our 1 week old Alfa has been diagnosed with a gearbox problem, what should I do? -
Can my daughter reject her faulty car? 17 Nov 2023 (Ask HJ)
My daughter bought a Mokka X Elite on the 7th August, after six days the engines management light came on. She contacted the garage who after a discussion... -
Can I reject a car that does not have a full service history as advertised? 1 Nov 2023 (Ask HJ)
I have recently purchased a car from a National Car Dealership under the distance online regulations. The car was delivered last week just before I was... -
My son's new car has developed problems already, what are my rights? 30 Aug 2023 (Ask HJ)
Hello HJ, my son purchased a 2020 Peugeot 208 GT Line from a local non-franchised dealer. The vehicle was registered on 13 August 2020 and has done around... -
Does a dealer have to say if a car is an ex-hire car? 21 Aug 2023 (Ask HJ)
Bought a two year old Peugeot with two previous owner from a main dealer just a few hundred yards from my house. After I had the car serviced I checked... -
Is poor range from an electric car grounds for rejection? 31 Jul 2023 (Ask HJ)
My wife and I wanted to replace a three year old EV. We went to a dealer and bought a brand new EV which was essentially the same as the old one. The... -
Can I reject a used car because it has MoT advisories? 28 Jun 2023 (Ask HJ)
I bought a Nissan Qashqai from trade centre on HP as well as part exchange, I was told it had passed the MoT in April but did not receive the certificate.... -
I bought a car from a dealer and have now discovered it's a Cat D - what can I do? 28 Jun 2023 (Ask HJ)
I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please? -
Can I reject a used car because of a faulty battery? 20 Jun 2023 (Ask HJ)
I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started... -
Should I reject a used car that has been awaiting repair for three weeks? 17 May 2023 (Ask HJ)
I purchased a used car from a dealer in November and from day one it has had a recurring intermittent fault, causing the car to enter limp mode. The... -
Can I reject my new EV which refuses to charge? 10 May 2023 (Ask HJ)
I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at... -
Should I reject a faulty car that has now been off the road for six weeks awaiting repair? 10 May 2023 (Ask HJ)
I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available... -
Can I reject a car if the dealer wasn't honest about its history? 19 Apr 2023 (Ask HJ)
I think I've purchased a second hand car from a car dealer with a hidden history. I bought it a week ago as one owner with15,000 miles, supplied by the... -
A dealer is refusing to honour a six month warranty - what do we do? 11 Apr 2023 (Ask HJ)
A friend of mine bought a car from a dealer with six months warranty. After five months the head casket has blown and they are refusing to repair it. Where... -
I recently purchased a Land Rover Discovery Sport, it has a rattling timing chain and the dealer says it should be replaced. Will this be covered under warranty? 22 Mar 2023 (Ask HJ)
I bought a 2016 Land Rover Discovery Sport with 72,000 miles, I've had it two weeks and Land Rover are recommending to have timing chain replaced. Will...