Which products have made it into the Honest John Kit gift guides for Christmas 2019? You'll be surprised... | No thanks

Volkswagen Polo (2009 - 2017)

2

VW Polo SEL 1.4 TDi Blue Motion 5 Door

reviewed by tony hodgkinson on 16 December 2018
2
Overall rating
4
How it drives
5
Fuel economy
4
Tax/Insurance/Warranty costs
3
Cost of maintenance and repairs
2
Experience at the dealership
1
How you rate the manufacturer
3
Overall reliability

Thermostat & Water Pump Failure Polo SEL 1.4TDi 2015

Car was pre-reg,yet arrived at dealership covered with transit protection ,odo showing 5 miles.
As pre-reg only given 2 year warranty.
Sept this year, temp gauge started exceeding normal 90C (?) but usually reset to normal after a good 25 mile + run. Mileage around 28,000.
Car used for short town trips so hardly ever showed any temp problem.
Car serviced Sept by VW agency ,asked them to check overheating- nothing found.
Coming home one day it started to show high reading,took to my local garage
Checked hoses,one cold so they said new thermo needed.
Was responsible for £250 excess with VW Ext Warr'y,so as garage said it would be less than that figure, would they go ahead,using VW parts.
When they removed old thermo & replaced with new,no coolant was circulating,said that water pump also u/s.
As expense would be over my excess,rang Ext Warr'y & they asked me to drive it to nearest dealership ( 15 miles away) for diagnostics.
Mechanic said that might cause more damage to the engine & I declined saying I'd pay for repairs & contact VW Care in Sheffield, re reimbursement.
While doing the work they replaced cam belt. Bill without this came to around £420.
Contacted VW in Sheffield & they said also that it needed diagnostics. I said that would not show anything as the work had been done & I was looking to recover my costs as the failed parts were INHERENTLY faulty.
They said that they did not agree & it was just a normal running problem.
Took the matter up with CAB & they said to contact VW Financial Services,as it had been bought on HP.
Same response from them- not INHERENT as it had been used for 35 months without problem.
Back to CAB & they said should other owners report any failures to them they would ask Trading Standards to get involved.
Found a VW Polo Forum & at least NINE other owners of this 1.4 TDi engined car had same problem, one having these same parts renewed under warranty for THREE years running.
VW say no problem with this engine,no recalls necessary.
Looks like they are all suffering with the Ostrich Syndrome !
Guess what though ?
They update the Polo this year ,yet no 1.4 TDi engine model !
Make your own minds up folks !
I've had VWs for 50 years but their attitude over this matter means I will not be buying any more.
Great car,loads of extra features as standard (sat nav,park assist,rear cam,cruise control)
Seems like that was the carrot being dangled before us.
All these "extras" are now extra at additional cost- did they do that, originally, for a reason -only VW know ?
PS Have added a photo of the failed water pump.
On the new pump there is a cylindrical metal cowl/sleeve alongside the impeller.
The failed one shows the cowl/sleeve covering the impeller & preventing circulation of coolant.
Why has it failed ?
Answers on a postcard please to VW !!!

Report as offensive

4
reviewed by Andy lee on 30 August 2018
4
reviewed by Andy lee on 11 August 2018
4
reviewed by Andy lee on 11 August 2018
5
reviewed by SLO76 on 23 March 2018
5
reviewed by Mikel Slobovitch on 11 August 2017
4
reviewed by peter hughes on 2 August 2017
5
reviewed by Robert12345 on 4 January 2017
3
reviewed by James Mansell on 28 November 2016
4
reviewed by expattrev on 21 May 2016
4
reviewed by ghrgolf on 16 January 2016
5
reviewed by Pashka on 26 June 2015
5
reviewed by Anonymous on 3 April 2014
4
reviewed by DeepCover on 28 October 2013
3
reviewed by cygnet on 28 August 2013
4
reviewed by A_T on 24 August 2013
5
reviewed by MN_London on 8 October 2012
1
reviewed by _G_ on 7 October 2012
1
reviewed by yitzak on 25 June 2012
1
reviewed by sheepdogbill on 2 June 2012
5
reviewed by chewer1 on 20 January 2012
3
reviewed by cantata on 3 January 2012
1
reviewed by CSG on 23 June 2011
1
reviewed by _G_ on 24 August 2010

Write your review

About this car

Price£10,770–£20,605
Road TaxA–E
MPG47.9–91.1 mpg
Real MPG81.5%

Just reviewed...

3
submitted by eriador
5
submitted by MATTHEW MARLOW
5
submitted by Alastair Wight
 

Ask Honest John

Value my car