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Total launches new online tracking service for vehicle repairs

Wed, 27 Jan 2010
Drivers may ring the mechanic for roadside technical advice, but now they will not have to call them to see how their vehicle repair is coming along.

Total Accident Management has linked with BodyNet to launch a new online tracking service for car repairs.

SMS text updates notify customers when each stage of the fixing process is complete and when the auto is available to be collected.

Nick Smith, supply chain manager at Total Accident Management said the advantages extended beyond customer convenience.

"With no need for the workshop to answer progress report calls from customers, it means technicians are freed to focus on optimising repair schedules, thereby improving turnaround time," he explained.

RepairTracker has already been launched across 80 per cent of Total's 140-strong repairer network and the remainder is expected to be completed by the end of the month.

Total Accident Management also recently established a partnership with the Bevan Group to lower repair costs for its HGV customers.

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