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Garages urged to embrace code

Mon, 23 Feb 2009
More garages should sign up to the Motor Industry Code of Practice for Service and Repair, it has been claimed.

The Retail Motor Industry Federation (RMIF) said independent companies have been particularly slow to embrace the initiative.

However, it stated by agreeing to the measures outlined in the code, businesses could improve the public's perception of the industry.

Figures from the group revealed around 5,000 garages have currently signed up.

However, it pointed out only a tenth of these are independent companies.

RMIF director Sue Robinson said firms should relish the chance to join a code that covers all types of business - big or small.

She stated: "To those who have not yet done so, we suggest that you may wish to join us and get off the fence."

The code is intended to reassure customers they will receive the best possible service and any grievances will be dealt with efficiently.

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