Big thanks to Audi and Halesowen Beechwood for excellent customer service while repairing my Audi A4.
How's this for service from Audi? A few months ago my A4 3-litre Quattro's steering and ESP lights came on so I got the car to my local dealer in the Midlands. It then took Audi UK nearly seven weeks to get the tool from Germany to fix it. The dealership made sure that they had a steering column and rack in stock, just in case. I was given an A6 quattro as a courtesy car and then a 3.2 A4 Avant to go to France for our holidays, as they couldn't insure the A6 for Europe. Not bad.
Added to that I was given a free MOT and brake fluid change, Audi UK refunded me for lost tax and insurance on a daily basis whilst my car was off the road due to them not having the correct tools available, and knocked £250 off the cost of a further 12 months' warranty. I was also given £750 insurance against next year's MOT in case of failure.
The cause of my problem was the adaptive dynamic steering column and a new one was fitted under warranty. In the end, Audi came up trumps and the dealership, Halesowen Beechwood was brilliant and extremely helpful, but it is a shame that the car went wrong in the first place.
Added to that I was given a free MOT and brake fluid change, Audi UK refunded me for lost tax and insurance on a daily basis whilst my car was off the road due to them not having the correct tools available, and knocked £250 off the cost of a further 12 months' warranty. I was also given £750 insurance against next year's MOT in case of failure.
The cause of my problem was the adaptive dynamic steering column and a new one was fitted under warranty. In the end, Audi came up trumps and the dealership, Halesowen Beechwood was brilliant and extremely helpful, but it is a shame that the car went wrong in the first place.
Asked on 21 January 2012 by JM, Birmingham
Answered by
Honest John
That kind of customer support is justification for Audi's high prices and a very good reason to buy an Audi from Halesowen Beechwood.
Similar questions
I am a girl with a passion for sports cars. I have previously owned a BMW Z3 and Audi TT. I drove past my local Porsche dealer last week and saw a 2001 Boxster in bright yellow priced at £10,995. It has...
Having checked your site when I bought an A5 with a major oil problem (the independent dealer has subsequently gone bust) I went to my main dealer (Sheffield Audi) who was great and agreed with Audi to...
Thank you for your recent pointer to ECU Testing (www.ecutesting.com) to fix my Jaguar XKR ABS pump circuit. My total outlay for the repair, carriage and VAT was £196, plus carriage costs and refitting,...
Related models
.jpg?width=115&height=75&rmode=crop)
High quality interior with plenty of space. Excellent steering and handling. Available with quattro four-wheel drive. Frugal 2.0 TDI. Improved for 2012 with more efficient engines.
.jpg)
