A driver damaged my car and his insurer is offering to pay for repairs. Should I just deal with my own insurer?

A driver reversed into my car causing damage. He admitted liability and I had witnesses. My insurer has agreed to arrange and pay for repairs, but I have been contacted by the other driver's insurance who have offered to arrange and pay for repairs too. And offered £100 goodwill. They said it will be quicker through them. Is there any advantage to using them or should I use my own insurer? They are using different repairers.

Asked on 11 June 2020 by Karen R H

Answered by Honest John

Having the at-fault insurer pay for the repair is in conflict to your interest and you also have no rights to go through Financial Ombudsman in the event something goes wrong. Categorically, do not deal with the at fault insurer directly. Either claim via your own insurer or through a claims management company. Regardless of the situation, you have the right to chose your own repairer.

I would also suggest you do not communicate in any way with the other parties insurer to ensure you do not prejudice your legal position.

Tags: insurance

Similar questions

Is it possible to get repatriation cover while in Europe?

We are taking delivery of a brand new VW campervan and planning on taking it to Europe in September. The VW warranty provides breakdown cover in Europe for 3 years but I don't believe it extends to repatriation...

My brand new car caught fire - who is liable?

My brand new Mercedes-Benz caught fire. It broke down and I didn't get any warning signs on the dashboard so I called Mercedes roadside assistance and they sent the RAC to check my car. After two hours...

Why is my insurer asking for a copy of the V5C?

My granddaughter has just become 17 and is learning to drive. As my wife is no longer allowed to drive we have made her car available for her to learn on but have retained ownership. My daughter has taken...