My car can't be fixed due to coronavirus making parts unavailable. What should I do?

My car was involved in an accident just before the coronavirus lockdown. It is now in the body shop for repairs but, because of the current situation, the body shop cannot get the parts to repair the car. My insurer has given me a courtesy car for 21 days. It is very unlikely that my car will be repaired in this time. What should I do?

Asked on 6 April 2020 by Michael Howard

Answered by Tim Kelly
The car you will have is more than likely a courtesy car provided by the garage, and not a hire car provided by your insurer. Most insurer-approved repairers are lending cars out during the outbreak. If it is a hire car from your insurer, ask them to extend it.
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