Are insurance brokers obliged to provide evidence of NCB if requested?

Are brokers obliged to provide evidence of NCB if requested? I asked my broker to provide evidence because I wanted to change to a different provider who had offered a better price. They refused and made it impossible but reduced the price of their offer. Does the new provider need to have evidence of NCB from me can they get it directly from the current/expiring provider?

Asked on 27 November 2019 by Mr A V J Bailey

Answered by Tim Kelly
Yes, they are, along with the cost of the premium for the previous year. Report them to BIBA. The new provider will be able to get the details of CUE the underwriting system, but your broker should still provide if your previous policy was arranged via them. The broker will have to provide it if another insurer request it. www.biba.org.uk/complaints/
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