Why has my new car been delayed?

I ordered a Ford Kuga on 27th June and was told delivery will be the end of July although could be 10 days. All the paperwork was signed and credit approved 13 days ago. I received registration document in the post last week giving details of the car, reg etc as at 30th June. I’ve now been told the car isn’t even in the country and that I have to contact Ford credit to delay the direct debit. How can the car be registered to me when it doesn’t appear to have been built? Can I cancel?

Asked on 10 July 2019 by Tracy Rawlinson

Answered by Honest John
This will be due to uncertainties over RDE1 emissions that all new cars registered from 1st September 2019 have to comply with. 'Your' WLTP compliant but not RDE1 compliant car has already been registered, so it is not caught out by that. The likelihood is that you will get it very soon because most EU car factories close down for the month of August.
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