My car is at the dealer needing repairs but there's no date as to when this might happen - what can I do?
My 2016 Vauxhall Astra has been at the dealership now for nearly a month. It apparently needs a completely new engine and it's under warranty. The Vauxhall dealership say they cannot give me any timescale as to when my car will be repaired. They say they have three more Astras with the same issue and cannot carry out repairs until authorised by Vauxhall. I've asked the dealer to buy the car back from me so I can buy another one but they've refused. I'm stuck so please advise?
Asked on 25 June 2019 by Gavin Hale
Answered by
Honest John
Liability for this rests with the dealer who, presumably, has you in a courtesy car while you wait. You could issue an ultimatum. Send a letter expressing your disquiet to the dealer principal of the supplying dealership asking that either he replaces your engine within 21 days or replaces the car within 21 days, failing either of which you will take matters to Small Claims. Send it by Post Office Special Delivery, keep a copy, and staple the certificate of posting to the copy so it becomes a ‘matter of record’ should you ever need it in the future.
Similar questions
I bought a car from a Mercedes-Benz dealership and have since found out that it was involved in an accident. The accident resulted in £1500 damage (a new passenger door and wing mirror). I only found out...
I had to have a new engine in my Volvo V70 D3 after 95000 miles. I was not too happy about it and expressed this to the dealership (who sold me the car with 5000 miles on it and have serviced it ever since)....
I purchased an approved Honda Jazz from at a main dealer in May 2016. At the time, I pointed out that both the rear tyres had sidewalls that were quite worn and rough looking. The salesman said not to...
Elsewhere on 
.jpg)
