My insurance premium has increased because of a claim that's still not been settled - what can I do? | Ask Honest John

My insurance premium has increased because of a claim that's still not been settled - what can I do?

I was hit by a third party back in September and provided dash cam evidence to all insurance companies concerned. However, the claim hasn't been settled as liability hasn't been settled despite my insurance chasing them up. Five months down the line, my other car insurance is due and my premium has gone up because this claim hasn't been settled. Can I contact the third party insurance and complaint to Financial Ombudsman?

Asked on 18 February 2019 by Greyseat

Answered by Honest John

You need to complain to your own insurer to go to the Financial Ombudsman, you have no rights to go to the FOS with the other insurer. Contact the other insurer directly and ask "is liability in dispute? And if so why? Advise you will be suing for increased premiums as part of your claim for uninsured losses.

Tags: insurance claims insurance insurance premiums financial ombudsman service

Similar questions

Can I cancel an insurance claim?

Earlier this year I came off my motorbike at a low speed causing some minor damage to my bike. Nobody else was involved. I called the insurer who determined over the phone to class the bike as a write-off...

I want to withdraw a claim with my insurer - will I lose my protected no claims discount?

I informed my insurer of a claim for damage which I was 100 per cent responsible for as no one else was involved. The garage I bought the car from has kindly agreed to repair the damage at a reduced cost....

We're recorded as 'at fault' in an accident where someone sideswiped us - how do we get this corrected?

We were sideswiped on a dual carriage way. The other driver was prosecuted and found guilty of driving without due care and attention, as well as leaving the scene of the accident. Our insurance company,...