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Why did the airbags in my car not deploy in an accident?

My 21-month-old Range Rover Sport was involved in a head-on motorway accident last December, with no other vehicle involved, and was subsequently written off by the insurers as beyond repair at reasonable cost. No air bags deployed. I am under continuing medical treatment and JLR now claim the insurers are at fault in not bringing the facts to their attention, even though they were advised by me. Do I have a right to expect that equipment fitted to a vehicle will be fit for purpose in protecting the occupants?

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Air bags do not necessarily work in all crash situations. The triggers have to be balanced so the bags are not going off every time you hit a pothole, but do go off in a severe impact. Some types of impact are too "soft" to trigger them.
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