I bought a second-hand car that turned out to be faulty - what should I do?
In November last year, I bought a second-hand from a dealer in London. It had so many problems and I was told by Consumer Affairs I could reject it. I went through the Motor Ombudsman but no word yet from them. I made a claim in the Small Claims Court but it's taking forever. I was told about a Chargeback through my bank because I paid for the car with a debit card. I applied for a Chargeback and I was successful and got my £3575 back into my account. The only trouble is that the trader can try to reverse this.
There's been no contact from the dealer. In the meantime the car is in my name it's due for an MoT in March and there is no way it will pass without a lot of work. I have exhausted myself trying to find out what I can do. I hope you can help me.
There's been no contact from the dealer. In the meantime the car is in my name it's due for an MoT in March and there is no way it will pass without a lot of work. I have exhausted myself trying to find out what I can do. I hope you can help me.
Asked on 7 February 2019 by William Lewis
Answered by
Honest John
The Motor Ombudsman is only any use against members of the SMMT and then only any use if the dealer has broken its codes. It does not make legal decisions. Good news that you used Section 75 of the 1974 Consumer Credit Act. Since you have your money, I'd put it in a completely different account and send the car keys; parts 1, 2, 3, 4, 5, 6, 7 8, 10 and 11 of the V5C; and a notice to the dealer to remove the car, which is now his property, by Post Office Special Delivery. Keep a copy and staple the certificate of posting to the copy. Send part 9 of the V5C that states you have sold the car to a Motor Trader to the DVLA. The car then becomes the dealer's responsibility.
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