Exactly whey we get cars in warranty services at a main dealer.

Might cost a few pounds more but . . . . . .

Hi Ben, I'm uncertain as to your meaning of "Ford independent garage". I get the feeling you are saying it is a Ford franchise but not part of a larger dealership group.

As long as it is a Ford franchise, I would check that replacing the filter WAS part of the service schedule & not simply something that needed checking & replacing if required (& at your cost, presumably?)

It all sounds fairly normal to me. When the Citroen dealership serviced my car before selling it to me, not only did they tick boxes on the service schedule that I suspected hadn't been touched (pollen filter was one...), they also ticked boxes that only applied to diesel cars. My car is a petrol.

It seems to me the technician/service desk person who filled in the checklist didn't even know what car it was for.

I get my cars serviced by the dealer whilst under warranty, but I do my own interim services. Once out of warranty, I do all the work myself.

It means getting your hands dirty, but I love it!

Edited by TheOilBurner on 07/06/2010 at 17:06