thanks guys for all your advise,when i brought the car it was from a peugeot dealer 20 miles away from where i live,when the first car broke down i then took it back to my local peugeot when they tryed to fix it ,they did not want to give me a loan car intill i got in touch with motability,but they never phoned to keep me advised how they where doing with the car and when i did call they where very rude and always tryed to push me off the phone.
when they admitted to me they could not fix it the dealership that was 20 miles away had to come and collect it.
and lets just say they where just as bad as the other dealership.
so really i just do not want to deal with peugeot if i can help it.
i have no trust in them or there cars.
but i cant wait till monday so i can sort this out you guys have given me lots of ideas.
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Cindy, I wonder if the Vehicle & Operator Services Agency might be interested in this.
It seems a horribly serious fault for the doors to open 'in flight ', especially with a child in the back. They are the governm3ent agency who deal with vehicle safety, MOTs etc.
Google VOSA and see what you can find.
Good luck, don't let them get away with it !
Ted
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This is Motability's issue - you lease the car off them. They should sort it out for you with Peugeot and they buy so many cars they have a huge amount of clout.
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Why oh why do so many people on t'internet refer to the act of having purchased an item as having "brought" something.
It's not even as if it's a chubby fingers typo as I am prone to create.
Anyways, back to the main event...
I think contacting Motability is a good first move - after this length of time and the amount of brass neck you've received from the dealership you'll need some extra leverage.
Edited by Lygonos on 05/07/2009 at 00:26
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..Why oh why do so many people on t'internet refer to the act of having purchased an item as having "brought" something...
Because, despite billions pumped into schools under Blair's 'education, education education' policy, many young people leave the education system without the basic skills of reading, writing, and arithmetic.
This would have remained a largely hidden problem, but rise of the internet means everyone is now a published author.
There are people on here, apparently with well-paid jobs, who cannot spell independent, when referring to an independent garage.
And definitely is definitely one to look out for.
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>>And definitely is definitely one to look out for.
Are you definate about that?
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Sounds like you've got enough on your plate and lost faith in the car which is understandable.
Why not just contact Mobility and push for another model of car? Don't know the ins and outs but sounds like the Pug is a lemon, and that goes for the dealer! You might find a C-Max or something is suitable. If you lease the car via Mobility then I guess they are responsible? Best to speak to them first, I don't think the dealer will do anything other than keep repairing the car.
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There are people on here, apparently with well-paid jobs, who cannot spell independent, >>
Are you by any chance referring to the person who edited the title to: "Persistant sliding door faults." ?
Will DD step in to edit that "typo" to save the blushes of the legal eagle?
I think there is definitely a rise in the number of people who now spell "lose" as "loose" . A search of the forum for the word "loose" should show up the persistent offenders.
managed to correct it ll by myself - isn't I clever
Edited by Pugugly on 05/07/2009 at 14:26
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...Are you by any chance referring to the person who edited the title to: "Persistant sliding door faults." ?...
Nope, just the vast number of posts on here which contain spelling mistakes or basic errors of grammar.
I reckon out of 10 posts, around half will have such mistakes.
People knock the Daily Mail, but they publish about 35,000 words, every day, six-days-a-week, and most days you will struggle to find one spelling error.
Ten posts on here might be a total of around 1,500 words and will contain anything up to a dozen errors.
I'm not seeking to include typos and literals, and we all make the odd mistake - even me.
But I do think it's fairly clear which posters can spell and punctuate to a reasonable standard, and those who cannot.
Rant over, now back to motering. :)
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well i tell you now my grammer is terrible as you can tell,but i came on here for advise on my car not my grammer.
and i was not at school when blair was pm im a bit too old to be in school then ,i have a 15 yr old daughter.
but im pleased to say my daughters grammer is top notch thank goodness because i dont want her to be dumb like me, thats for sure.
Edited by Webmaster on 06/07/2009 at 02:00
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Exactly and its that sort of bullying that puts new members off this site. Now keep to the subject or the Moderator's scalpel will be wielded.
Rob - Moderator.
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thanks to all you guys for your replys,sorry can i ask for your advise again when i phone motability on monday morning what do you think i should aim for as a result ,also do you think i should speak to motability first before taking the car to peugeot to get it fixed and to pay £200 for its first service,just it feels i am throwing £200 down the toilet.
sorry if my messages seem a bit jumbled its because im trying to do 10 things as once.
again many thanks
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thanks to all you guys for your replys sorry can i ask for your advise again when i phone motability on monday morning what do you think i should aim for as a result also do you think i should speak to motability first before taking the car to peugeot to get it fixed and to pay £200 for its first service just it feels i am throwing £200 down the toilet.
Push to get the car replaced on safety grounds, the idea of thje mobility car is to help get your son around in one piece. Not fit for purpose so ask them to arrange another brand of car. Would you be happy to get getting the Pug repaired?
sorry if my messages seem a bit jumbled its because im trying to do 10 things as once. again many thanks
That's ok, hope it gets sorted and keep us posted!
james
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my heart says get rid of the pug 1. i do not trust it at all. 2.i do not trust peugeot to fix it after what i have been through, thats why i have not taken it to them before now reg the doors.
i admit this car is great for getting my son in and out of,but its not worth takeing anymore risks for.
i had a ford focus '56' plate before this car and i could trust it 100 % boy have i missed it.
so i think ill try and push for another model of car even if it is another peugeot as long as it has normal doors and it moves HE HE.
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Ur sounding more positive already! Go for it and have some fun (if you can) look at other models as well. What about the Skoda Roomster???
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I think it's very important to appraise Motability of the events/chronology of this.
If Motability are proxy funding & mediating this vehicle lease for you, they are responsible. You have an agreement with them. You entered this relationship with Motability, you commute a payment (and/or up front cash addtion) into a car purchase scheme via them & the dealer.
Don't take too much on yourself, let Motability take the strain - clearly notate the whole story with as much detail as possible, emphasising the obvious & serious safety aspect of this.
It seems to me you've done all that you reasonably could - the dealership (from what you've said so far in posts) appear far too casual & dismissive.
If I've understood the Motability website information correctly, your hire purchase payments are made to 'Motability Operations' directly from your allowance & you don't own the car until the final payment is made - they still own the car in other words & are responsible until that time of ownership transferral.
You've got a dog (in more than one sense sadly..) - let it do the barking!
Also for your own peace of mind , after talking to Motability on monday - ring or make an appointment with Citizens Advice Bureau- they're well versed in Motability schemes & should quickly confirm your position & Motability's obligations in this.
Good Luck!
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that is a great way or wording it,im going to sit down and write down in order all im going to say to motability including what you said above you hit the nail on the head.
i have to say motability are great they have always helped in the past when it comes to nasty dealerships that are not to helpfull,like one day i was driving and i could smell something burning (this car was on lease hire) i took it to the dealer and they found it to be a carrier bag on the bottom of my car,so they removed it and wanted to charge me £100.
but good old motabilty gave them a call and in the end the dealer wavied the charge.
so hopefully motability will be just as helpful this time.
Edited by b4uaskiamcindy on 05/07/2009 at 10:25
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'i could smell something burning (this car was on lease hire) i took it to the dealer and they found it to be a carrier bag on the bottom of my car,so they removed it and wanted to charge me £100."...
So ?. Do you really believe that this sort of thing should be free ?. Did the dealer in put the bag under the car and was thus responsible in some sort of way ?
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if it was my own car then yes i would of payed ,but as this is a lease hire car everything should be covered for in the monthly price i pay.
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You really must let us have the name of that leasing outfit, I'd love a car under that sort of agreement.
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I was in a petrol station when one of those pewgot things wouldnt close its drivers door,the customer was fuming too as everytime it shut it opened again.
Got to say i would have zero trust in one if i drove down the road and it opened,i reckon i would put a gate catch on it for piece of mind
good luck b4uaskiamcindy basically its not fit for your reason for buying it ie your child in the back, as i assume he has some problems too,just try and reject it back to mobility before you contact the dealer,i dont think local consumer advice places are any good after the last time i wasted an afternoon at one but it was 18 years ago so they might have improved by now
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>if it was my own car then yes i would of payed ,but as this is a lease hire car >everything should be covered for in the monthly price i pay.
The lease company, nor the garage, nor the car manufacturer has no responsibility or liability for paying to remove a plastic bag from the exhaust of your car. Under any terms of any sale or lease.
YOU put the bag there (ok I know you didnt but you were driving) so YOU pay. You could claim it back on insurance, except your excess is larger than that.
Thats tough, its just life.
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>>So ?. Do you really believe that this sort of thing should be free ?
The car was lease hire - so one assumes the OP was being responsible in taking the car to the garage. The cost of diagnosing such a 'fault' would be presumably in the minutes range - £100 is clearly outrageous. Motability saved their own money, probably, by questioning that.
So, it's a matter for the dealer & Motability to negotiate - which they did - and the dealer waived the charge.
Where's the problem in that Mr X?
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quire correct woodbines
oops dont want to get bogged down in a quire
i meant quite
Edited by bell boy on 05/07/2009 at 11:30
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you are right it took them under 10 mins to find the problem,if they charged less than £100 i would of just payed it,but i did think they where having a laugh for that price but anyway thats all water under the bridge now.
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So ?. Do you really believe that this sort of thing should be free ?. Did the dealer in put the bag under the car and was thus responsible in some sort of way ?
Mr X... Im in the trade, and I would expect it to be free!
(I know my company WOULD try and charge though.....)
In the good old days, that kind of thing was known as 'Good Will'
ie a sure fire way of making that customer come back, and spend money!
these days we try and charge for everything (£35 for fitting ONE wiper???) and then wonder why people run off to the indies, or try to do it themselves.....
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why people run off to the indies
They used to do it to escape their debts, or their girl friends, or to make a fortune. Now they do it for the quality of life. Jamaica in the top ten; Britain 79 or something; the US 179 or something. But running off to the Indies isn't the simple one-off operation it used to be.
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So ?. Do you really believe that this sort of thing should be free ?.
The dealers that my wife and I use for our cars wouldn't dream of charging for something like that. They do charge a fortune for servicing but they also know the value of goodwill.
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>Why oh why do so many people on t'internet refer to the act of having purchased an >item as having "brought" something.
Why bring it up? you understood what the poster meant? It adds no value to this thread in any way shape or form.
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No one seems to have picked up on the OPs original post that this is not a lease car, Cindy is buying the car under the Motability hire purchase scheme. With a lease car, everythingv is paid for except fuel and self inflicted problems and the car is handed back after 3yrs. SWMBO kerbed our lease car and we had to stand a new tyre...fair enough.
There will, in all probability, be a finance company involved in the equation as well.
Ted
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No one seems to have picked up on the OPs original post that this is not a lease car Cindy is buying the car under the Motability hire purchase scheme.
It was certainly my assumption that it was leased until Cindy mentioned a previous car and differentiated that by saying it was lease hire.
I think the discussion with Motability should be an open one on the basis of establishing what help and guidance they can offer.
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Why bring it up? you understood what the poster meant? It adds no value to this thread in any way shape or form.
Quite, AE. I too can be acerbic, but I dislike the persecution of the innocent and unpretentious.
On the matter being discussed, I simply can't believe that a main dealer is so hopeless that a gross fault in a new example of a current model takes a month of faffing to not cure. What on earth is going on?
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well i think this says it all really ,they no longer sell this car in the uk,
i wounder why hmmmmmm.
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Good luck with Motability - ideally I'd say you need a 5-door car like a Honda Jazz 1.4 or Toyota Yaris 1,3 - both reliable and good to drive. The 1007 by all accounts was underpowered as well as unreliable - not a great combination!
The French are great innovators in things electrical: unfortunately they believe that the customer should do the development work. The French themselves usually buy the basic models (like the 107) with few electrical extras, and laugh at the British who love their options.
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> The French themselves usually buy the basic models (like the 107) with few electrical extras, and laugh at the British who love their options.<
I don't think that's actually true - the French love loading their cars and homes with electronic gadgets and gizmos but don't have a clue how to deal with them. You wouldn't believe the sort of thing I come across - one neighbour of mine had a motor installed to open the shutter on his kitchen window to save stretching across the sink. And automatic lights around one of his toilet bowls. I kid you not.
The difference is, in France the concept of 'customer service' is practically unknown, so when things go wrong they just shrug, put up with it and accept they have to pay. I noticed ages ago that some 'chain' places - the equivalent of Kwik Fit - now have a special tariff for working on post-2000 cars with non-working gizmos.
Anyway - best of luck, OP. However you actually bought your car you have been disgracefully treated. Speaking as a journalist I would say there is a 'national' story in what has happened to you. My email address is in my profile, if you need to be pointed in the right direction.
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It is a no less valuable a concept than thinking £100 is a reasonable charge to pull a poly bag off an exhaust.
Maybe it's danger money in case the poor mechanic ended up like a recently-decease pop star ?
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I don't get the impression that the OP has written correspondence from the dealership, but anything she says/receives from now on should be on paper.
Absolutely impreative if things may go 'legalese'.
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