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Hi can anybody help.Bought an espace and a warranty (endorsed by a well known motoring critic),paid extra for wear and tear and turbo cover.When car went for service we asked the garage to check for oil leak as we noticed a drop on drive,couldnt find anything.three weeks later during christmas took car back this time oil leak found advised not to use car and was booked in for investigation.Intercooler and turbo failed so warranty company rang by garage who sent engineer out.Warranty will not pay or help with repair due to:quote-intercooler was contaminated with oil and was also visualy oil stained around the area where the unit had been leaking which would be considered progressive in development and would not be considered a sudden breakage,there was slightly excessive lift on the turbine and oil contamination which in the absence of any actual breakage the cause would be consistent with general in service wear and deterioration of the turbo support bush and seals.Apparentley the warranty company sums up as saying the policy does not cover for any items which have not suffered a sudden and unforseen breakdown,but which are simply worn out.The car is a 53 reg 2.2 dci espace with service history and 71k on the clock.Has anybody any advice as it seems to me this company is hiding behind weasel words and clauses(not my words-check the ad).
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They generally do hide behind hidden clauses they are insurance companies most polocies are not worth the paper they are printed on.Your problem with your car is a common Renault fault and should be repaired by the garage you bought the car from as the problem was there when you purchased the car.You are actually lucky as normally they are not caught soon enough and go on to destroy the whole engine.
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Thanks andy,but doubt garage will play ball.Reason for this bought car in feb 2008,as far as being lucky I am not so sure as the bill is £1350 .The only use I can think of for the warranty is to hang it behind the toilet door but then again it is already full of **** so no use there either.Next time I will leave it in the lap of the gods instead of lining a warrantys pockets I think that may be wise,seeing as they are blaming the failure on a seal and lo and behold in there smallprint they dont cover seals so in turn dont cover turbo failure which you pay extra for nice scam or wot?
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Hi, I own a Renault Grande Espace 2.2dCi Privilege I?ve completed just over 64k
Last weekend I was driving the car to Bristol along the M5 when a warning message on the dash came up firstly as "fuel injection system faulty" this was accompanied by a loss of power followed by a "low oil pressure" then "low oil level", as I hurriedly cut across the traffic to reach the motorway hard shoulder, the ?STOP? light came on accompanied by a "charging circuit fault". After stopping on the hard shoulder the engine would not restart and would not even turn over (I suspect it was seized). Subsequently I needed to arrange recovery from the hard shoulder to my home address.
The Initial electronic diagnostic analysis by a local garage concluded the problem originated from at least one injector or possibly the Turbo which has subsequently caused damage to the associated piston and cam shaft damaging the crank and drawing oil through the turbo. Their initial analysis (before stripping the engine) is that a new engine will be required as the existing one will be uneconomical to repair. The estimated price of a new engine is I believe £7500!
I think you agree that this is a disappointing performance for a Renault diesel engine and I guess somewhat short of its anticipated life expectancy!! There's lots of evidence on this site to suggest this is not a one off fault due to poor maintenance i.e. the engine is inherently faulty. I have just written to Renault myself to complain and mentioned the following guidance on the Sale of Goods Act 1979 :
? In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time - (there's lots of evidence on this web site to suggest the goods are inherently faulty).
? Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
? Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. (57km in your case and 64k in mine for a diesel engine is not satisfactory quality!)
? Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
? It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
? For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
? A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
? If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
? If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
? After six months and until the end of the six years, it is for the consumer to prove the lack of conformity
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My 03 Espace has been plagued with engine problems at 65K. So has another 05 Scenic owned by my father in law with 30K on the clock.
My probs include -
EGR valve
Inlet Manifold
Injectors
Excessive oil use
Low fuel economy
Air flow meter replacement
There are obviously expensive design faults with these vehicles so surely Renault are under an obligation to correct them for free or at the very least for actual cost of parts.
Too many have gone wrong across the range from Scenic to Espace with the same problems for it to be simply bad luck or owner use related problems.
It's about time owners collectively got stuck into Renault and held them accountable for their vehicle design faults.
Edited by Digital Wizard on 14/07/2009 at 12:19
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I have a 04 1.9dci Espace. We noticed a high pitched whistling noise that seemed to go up and down when accelerating, suggesting something was losing power, also we noticed we was putting loads of oil in. We booked it in with a local garage but the day before the noise suddenly got louder followed by a knocking noise and loss of power on the motorway. The mechanic looked at it and said the turbo had shattered and the pieces may have been sucked through the intercooler and into the engine. We had to replace the turbo before we could find out if engine was dead. Luckily it was fine, he was supposed to replace the intercooler but he gave it a really good wash and put it back in otherwise that would have been another £1200. It cost us £625 inc. labour. 3 Week later our alternator has gone which will be another £280 plus labour. I had EGR valve done 2 years ago at the renault dealers but it still stalled, Renault wanted to replace a few other parts but couldnt guaranteed it would fix the problem. No chance. I figured out that it doesnt do it if I turn air-con off, that seems to drag all the power, so im just making do with that problem.
It seems these are common faults but we are powerless to argue this. Renault just throw a load of technical rubbish at us and unless your a super expert on engines we would know were to start on putting a claim against them.
I think I will sell this as it seems to really expensive to fix.
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The earlier version of these terrible cars was exactly the same. I ran a 2.2 turbodiesel for about 5 years. Being a mechanic it was treated with kid gloves having an oil change every 3,000 miles or 3 months with an oil and filter every 6,000/6 months. It still spewed out its crank thrust bearings at 60,000 and the tiny little main and big-end bearings were through the white metal. I rebuilt the engine then the gearbox went, and the clutch cylinder (again) the steering rack, most of the tacky plasticky bits fell apart and the clutch cylinder went (again).
Sad part is even Renault have'nt got a clue what's wrong with these cars
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My sympathies von+c I have the exact same car and bought the exact same warranty. Over the three years I paid for the warranty (why? who knows?) I was refused 8 out of 10 claims I tried to make on my Espace, 9 out of 10 until I complained to the well-known motoring journalist you refer to who intervened on my behalf. Total amount invested in warranty around £2K, payouts only about £250 in total. They are of absolutely no use to anyone considering buying an Espace (probably any common rail diesel actually). There are clauses that get them out of paying on injectors/egrvalves/rocker covers/electronic dashboards, exactly the expensive problems one will encounter if unlucky enough to buy one of these cars. It's a complete sham and this practise of endorsing these warranties by journalists and newspapers frankly pretty shameful.
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