"What's the catch"
Well apart from the fact that you will be driving a Kia for 7 years which I think could well deemed a cruel and unusual punishment and you will cringe every time you see it on the driveway you will pay for that warranty several times over in servicing costs.
Yes I know that in theory you can take it to an independent garage but people don't as they don't want any hassle when it comes to a claim. If you do have it independently serviced parts are hugely more expensive than Ford or GM
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Kia's and their related Hyundai's are fairly good cars both to drive, own and look at now. Or so many say.
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I am always curious to what people are comparing them with. I have my Panda v i10 tests next week so it will be interesting to see which one is actually better to drive. I have been in some of the older Kias (customers cars) and the quality is really quite nasty but things seemed to have changed with the new range. The i10 dosn't really look cheap inside for example, it is better than some rivals such as the Twingo but it dosn't feel as solid as the Panda.
For most people opting in the warranty scheme may end up costing a lot more than opting out but its a big gamble and I can see the attraction. Would it cover things like trim falling off, electric window motors burning out etc?
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Would it cover things like trim falling off, electric window motors burning out etc? <<
My parents have found that Hyundai warranty covers anything that isnt a direct result of damage by the owner or a service item/wear&tear. So I would imagine a window motor would be covered yes.
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I found Hyundai to be very good -- replaced a gearbox component with a new replacement for nothing more than a feel issue. Some manufacturers would put a s/h box in there it seems....
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The other catch is higher insurance cost, I was shocked how much more for me these eastern cars cost to insure than European ones, it can be upto £300 more a year.
After three years I would want to source my own replacement parts anyway, especialy as a lot of after market stuff can be better qualility than OEM.
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After three years I would want to source my own replacement parts anyway............
In which case, you'd be much better off with a European brand ie a Fiat Panda in your case!! Or a high selling Japanes hatch like Yaris.
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I don't think its ever really an issue on the European jap cars. I think insurance companies get scared about rarer eastern cars as parts may have to be ordered from Korea or Japan and that costs a fortune.
I really cannot see why this would effect say a Nissan Micra built in Sunderland though.
PS the main reason Kia is offering this warranty is because its an easy way to have a unique selling point, otherwise their cars are rather average. It is a bit like the Daweoo model only with much better cars.
Edited by rtj70 on 20/02/2010 at 19:31
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I don't think its ever really an issue on the European jap cars.
It isn't an issue on imports either. You are charged more because you're a young driver -- insurance quotes are far more unstable and you're less likely to hit the one or two insurers who are after young males who drive Corsas this week.
I really cannot see why this would effect say a Nissan Micra built in Sunderland though.
See above.
PS the main reason Kia is offering this warranty is because its an easy way to have a unique selling point, otherwise their cars are rather average. It is a bit like the Daweoo model only with much better cars.
Pure prejudice -- what makes a Vauxhall, Peugeot or Fiat any better (without resorting to that old rubbish about character please!!!).
In any case Daewoo have never offered longer warranties than the competition. It was Mitsubishi who introduced the three year warranty. Servicing packages are a different animal altogether, and one that has been duplicated by a lot of companies since.
The real reason Kia / Hyundai have introduced these warranty systems is because they've calculated that it helps resale values. This is the one thing that is stopping people taking the plunge. They know that their cars are good enough to allow them to offer long warranties, and that it helps the brands establish. They also know that there are some manufacturers who dare not introduce a long warranty as it would hurt the bottom line due to reliability problems.
It is the exact reverse of the like of Ford, who give out the very bare minimum of after-sales allowed by the law, and expect their dealers to fill the gap. Why? Because they can get away with it. They are the incumbent, "British" manufacturer.
In fact, Ford being good handlers is actually incidental in the UK market. If the cars were utter carp they'd still sell here. It's the rest of Europe, where they and GM are far weaker, that they need a selling point.
Edited by rtj70 on 20/02/2010 at 21:47
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After three years I would want to source my own replacement parts anyway, especialy as a lot of after market stuff can be better qualility than OEM.
Why on earth would you want to do that for any reason other than cost?
Honestly this has to be the most absurd remark I've ever heard on a car forum. Preferring aftermarket to OEM.
If the parts are *FREE* (that's the point of a warranty btw) why choose anything else?
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The other catch is higher insurance cost, I was shocked how much more for me these eastern cars cost to insure than European ones, it can be upto £300 more a year. >>
That may be true of very old cars but the latest Korean and Japanese cars are usually the same if not cheaper than the europeans.
Kia Ceed starts at group 4 insurance
VW Golf starts at group 4
Toyota Auris group 4
Ford Focus Group 4
Of course the asian cars generally have much higher BHP, to match the performance the European/American cars have to have a larger engine with a higher insurnace group.
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"If you do have it independently serviced parts are hugely more expensive than Ford or GM"
Any examples of this?
Have had cars serviced by a national chain, all quite reasonable and little in the way of complaints.
I have not found parts any more or less expensive than "domestic" brands, having owned Korean cars, I have some experience....
I personally would not hesitate to buy a Kia, or Hyundai, I don't need the envious glances of passers by, like you'd get with prestige marque such as Ford or Vauxhall.
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Ford and Vauxhall "Prestige" - that's a laugh!
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Many people just haven't noticed that Ford and Vauxhall are going backwards while Hyundai and Kia are making great strides - right now I'd say it's honours even - but Ford and Vauxhall aren't Hyundai's target !!!
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On the assumption that NMG has some connection to Kia, it is interesting that there is no mention whatsoever of the need to have the car serviced once during those 7 years. Perhaps it would be better to read the details from the manufacturer rather than trusting NMG. Also, I suspect that the exclusion of Bulgaria and Romania would be contrary to EU regulations.
BIG
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NMG has links to Kia and other manufacturers.
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Wow
What a load of strange answers, it sounds like my old man talking who has not moved on with the times.
Most Kia / Hyundai cars are very good these days, take the ceed for example.
Utter rubbish about the insurance.
I think if you are buying a car to keep, the hyundai / kia are a good bet.
Anyway only my opinion.
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Hyundai have been decent for quite some time -- built for the US market so indifferent to drive and poor inside, but mechanically very solid. Reliability has been on a par with the Japanese and Germans for most of the 2000s, and they and Kia have caught up with most Japanese/Euro makers in terms of making cars to Euro tastes now as well.
Kia were always less so, as were Daewoo. Their cars were okay, but nothing more. Reliability about the same as the lower ranks of the European manufacturers -- for Daewoo unsurprising given the mediocre GM cars they were based on.
Daewoo haven't moved on -- they're still dated Opels with poor interiors that just about make sense second-hand. Kia are slowly being dragged up to Hyundai's level though.
Edited by rtj70 on 20/02/2010 at 21:46
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I wonder how many of the KIA or Hundai knockers have ever owned one or even driven one? Could they be badge snobs who still think Skoda are rubbish too?
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Surely the question is show can anyone who has ever driven one could have bought one. The best of the offerings is the Ceed and that is below the standards of most european cars in nearly every respect except of course the warranty and price which is why they sell. The warranty is just a prop to shore up the second hand price. Without it their depreciation would be more calamitous than it is already
It is not a question of badge snobbery - they just are not up to the standard of most if not all European cars.
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Define European car ;-) The C'eed was designed and built in Europe.
I admit I have never driven one and I bet CGNorwich hasn't either.
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I note that CGNorwich makes a point of comparing them with Euroboxes. He surely can't be a French car owner ;)
They would be the same flaky French cars with the rubbish gearchange, poor electrics and poorly engineered RHD conversions. High quality merchandise for sure. How Kia could keep up with something like that is beyond me!
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Agree European car is a difficult to define but I suspect we all know what we mean by it. I have driven a Ceed - had one on an extended test drive when i bought my last car. Was a truly mediocre car in nearly every respect. Bought a Skoda Octavia
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Now I would have gone for the Octavia or most VAG cars instead. But then I really disliked the last few VX/Open Astras/Zafiras and PSA cars of similar size too.
I think like me you like German designed and engineered cars.
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I think like me you like German designed and engineered cars.>>
Like the Kia Ceed?
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Funnily enough when I bought my Primera I tested an Octavia first, and found that to be one of the most uninspiring cars I've driven (previous model) -- on a par with the old Cavalier/Vectra or Mitsubishi Carisma.
Just realised that all the cars I mentioned there were Euro designs but not European cars by your definition as well.
Primera became rubbish when it was infested with Euro parts for the late model -- doesn't inspire me that monicker I have to say!
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I have driven an 05 Focus for the last 5 years, I have driven several Kia Ceed demonstrators over the last few weeks. The build quality of the Ceed is far better than my Focus (it was one of the first MK 2's built). In every day use the Ceed is comparable to the Focus, and I have been able to compare them back to back. I have ordered a Ceed SW3, and do not think it will be a disappointment after the Focus. After 5 years when I will replace the Ceed it may be worth a little less than an "established" alternative but in the great scheme of things I don't see that as a problem, anyway an equivalent Focus would have cost me five grand more.
Edited by rtj70 on 20/02/2010 at 22:20
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Focus ain't European though by the reckoning on here!
Edited by rtj70 on 20/02/2010 at 22:21
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Focus ain't European though by the reckoning on here!
Where was it designed and built then? Korea?
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If a Korean car designed, engineered and built in Europe isn't European, then an American car designed, engineered and built in Europe isn't European either.
Not hard to understand.
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Not hard to understand.
So what a Jaguar is then?
It has Indian owner but with Ford engine, which is American.
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Must be Croat or something then. Even Serbo Croat.
And a Honda CRV built in the UK is not European and neither is a Nissan Qashai built in Sunderland.
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With such a long warranty I would have thought that their roadside assistance package would have been for a longer period than one year.
Clk Sec
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I think you're preaching to the choir here. My comment was ironic, aimed at the person who claimed the Cee'd wasn't European.
If it isn't, then neither are the Focus/Astra.
If the Focus/Astra are European (and I think they are) then IMO it is hypocritical to claim that the Cee'd isn't.
(Or the Qashqai, Civic or Auris for that matter).
As for the Jag, yes it's European, but CGNorwich may feel otherwise.....
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We bought a new Ceed SW Estate diesel last May and a Focus Zetec Estate petrol last October.
Whilst the Ceed is a nice drive and pulls like a train I have to say overall the the Focus seems of better build quality.
The reason I say this is that the Ceed has some annoying little squeaks and rattles whilst the Ford has none. These do seem common on the Ceed. I know the alloys on the Ceed will show signs of pitting and corrosion in years to come whilst the alloys on our last Focus were good after 5 years.
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I've noticed in the past that diesels in general seem to develop more squeaks and rattles than petrol equivalents. Must be to do with the heavier engine shaking the car around more.
My boss had an Astra diesel with 20K, and we had a pool car at work with around 80-90K at the same time (1.6 petrol). The works car was fine, the private car rattled like a 200K taxi.
The Cee'd I'd imagine would be even worse, with many of the parts being designed with petrol/LPG in mind (diesel? in the Far East? Not likely).
I wouldn't personally buy a Far-East diesel. They just won't have had the Korean/Japanese engineering input. It'd be like buying a French car loaded with toys -- afterthought.
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I wouldn't personally buy a Far-East diesel.
With Kia, at least you'd have 7-yr warranty. In modern diesels there are so many things to go wrong like DMF, DPF, turbo etc. buying a car with shorter warranty is bit risky.
7 year warranty dosn't have a great deal of appeal as I would not want to own such a basic small car for so long.
But 2nd or 3rd owner can have great benefit out of longer warranty.
I often see people dismissing long warranty as nothing but marketing gimmick, but then no one is preventing other brands offering such gimmicks.
If Kia is broken down within warranty period, they need to spend money to fix the car. Where is other brands, they can make money by fixing cars outside warranty period.
Subject line correction
Edited by Pugugly on 21/02/2010 at 14:32
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Very good point about the warranty vs diesel -- if the price of fuel goes up much more I may be tempted to find a Magentis/Sonata diesel at a year or two old for that reason. I don't trust diesels but at least with a long warranty it becomes SEP.
That said, costs have never bothered me as much as the car not going wrong as often. I'll happily pay £500 a year in maintenance instead of £400 if it means the car's only in the garage once rather than 3 or 4 times.
Corrected subject line bug
Edited by Pugugly on 21/02/2010 at 14:33
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As said above I compared a view insurance quotes and the Kia/Hyundai always came up as a lot more for me, but if you're older and been driving longer that difference will be about £10 a year or less, for me it is upwards of £300 and that is a major issue.
I have been very impressed by the i10 and I may end up buying one it depends which car I like driving the most. but for me the 7 year warranty dosn't have a great deal of appeal as I would not want to own such a basic small car for so long.
I haven't been in enough fo these cars to comment, but I have been in a few MK2 Focuses and have not been that impressed, the build quality feels a little bit lacking but I suspect it is a very very well made car undeath it is not worth the £17k list price.
Buying new I would take the Ceed, well with current prices I would actually take the Golf but that is a different issue.
The warranties are purely a marketing thing to make their cars compete with longer established brands.
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I had a look at the i10 recently and was underwhelmed. Build quality seemed fine (but then it always was when you looked past the plastics quality) but I think it's pug-ugly and the gearbox felt horrible (far too clunky).
I came away thinking that Hyundai had taken a step backwards from the Getz. I also think that the Kia Picanto is both better looking (though that's a bit like comparing botulism to the pox) and drives better than the Hyundai. Maybe I'm just weird, I dunno.
Anyway, I don't know why I get pulled into these arguments; I'm a Jap car man not Korean, and only take advantage of Korean cars as a second car due to their "cheap Japanese" engineering status.
I wouldn't take a Golf, or a Focus or an Astra unless they were cheap -- not good enough for me. Has to be Japanese (-built preferably), and a fair bit larger. Problem is there are fewer and fewer of them about. As for little cars -- whatever's cheapest, they all suck.
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The i10 seems to be one of them cars which people really like or really hate which seems to suggest it has a some what odd driving experience.
The reason I mentioned the Golf is due to way car companies have increase their prices the base spec Golf is looking like a bargain and it will keep its value far better than anything else.
I think VAG have upped their game too but I have never actually been in a new Golf so I have no idea. I was always unimpressed with the MK4 Golf it just seems an expensive way to buy a lot of trouble.
I haven't really got anything else to say but just think about this seven year warranty a lot harder. I think it may be ideal for the pensioner who does little milleage as they will have the piece of mind. Most people however would not want to keep a car for seven years and be tied into the dealer parts next work where parts can cost much more.
Within the seven years you will have to pay for brake pads, discs, possibly shocks, exhausts etc but you have to get the genuine part and that can add up.
Also does anybody actually know how reliable these cars are in the real world? There dosn't seem to be high enough number of them on the roads yet to get a real picture.
If you have a look at the reliability index Fords are not only cheaper to repair but also more reliable, however this is comparing the older generation of Kias and suspect the newer ones such as the Ceed are far bette and will at least match the best of the Europeans for reliability.
Edited by rtj70 on 21/02/2010 at 15:02
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I can only go by personal experience, plus experiences of relations who live in NI.
Korean cars seem to be a regional thing -- Hyundai have sold in similar numbers to Skoda or SEAT for quite a number of years now, but it's been mostly confined to Scotland, North-East England and especially Northern Ireland -- the number of old Accents kicking around the roads of Belfast is staggering.
I've owned two Hyundais. My immediate family -- mostly in NI -- have owned six between them. Our experiences with them suggest that they are very reliable indeed. Not had a single engine issue in what must be a combined 300,000 miles.
As I said before, Kia and Daewoo are different. Hyundai were always good -- even in the very early days. Kia and especially Daewoo were more ropey. You'd get some good ones and some bad ones -- just like anyone else. They weren't terrible but they weren't anywhere near Toyota, Honda or the Nissan of ten years ago.
If anything the mechanical quality of Hyundai is better than it was ten years ago. Kia continued with their old tech until around 2005-6 -- and this is reflected in the lesser quality of the vehicles made up to that point.
Newer Kias, however, are basically just Hyundais. As such, I'd be surprised if, long-term, they were any worse than Hyundai. Which means, IME -- better than Ford/VAG/GM (but not by much), but not as good as Honda/Toyota (again though not by much).
In other words, nothing to worry about.
I still wouldn't have a Daewoo unless it was VERY cheap, despite having had a trouble-free one for the last seven years.
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I think it depends on the demographics. In Manchester it is now a very wealthy city and BMW and Audis are far more common than Hyundais and Kias although I am seeing an increasing amount. I think they are often bought as second cars which they are perfect for really.
What is happening to Proton? Kia/Hyundai seem to be steeling all their sales and Proton seem to be letting it happen. I cannot find a single reason to buy a Proton anymore, they are even cheap. I think they need to lower their prices and offer a warranty to match Hyundai.
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Have you ever driven a Proton? I'm fairly easy but even I have limits lol.
Actually, in all seriousness my main problem with them is that I don't fit in them. They are truly built for the much smaller Asian frame. Just can't get comfortable.
Again though, older Protons like the Persona/Satria etc were actually really good cars mechanically -- no surprise given that they were, quite literally, old Mitsubishi designs.
The newer ones seem to be much poorer quality from what I've seen of them.
I work in Stanley, a relatively unglamorous part of County Durham where there is a Proton dealer, and unsurprisingly the cars are quite a common sight there. You frequently see old P-reg ones still kicking around -- says it all really. But even there the new ones don't seem to be selling; the dealer is usually empty.
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Okay, so this is a new reply to an old thread but I thought I may as well have a say! The cop out for all these Warranties is the wording 'fair wear and tear'. What is fair wear and tear? Should a windscreen wiper motor last for 3 years or longer? The answer is dependent on how much it's used. Or if a door handle came off in the hand, it could be said that you have used too much force on the component, so of course it will fail. This sort of argument will be more and more common place as extended warranties get longer and longer. Wear and tear is for interpertation, it depend entirely on what level failure is acceptable, again open to interpertaion. So it's likely a 5 or 7 year Warranty is useless after any more than 3 years.
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Welcome to the forum. You may well be right: as a car gets older I agree it'll be more difficult to prove that something is a manufacturing fault. And in fairness to the manufacturers like Kia / Hyundai, if they're too generous with warranty claims they are open to abuse by owners who have neglected or ill-treated their cars.
I'm not sure that the 5-7 year warranty is going to catch on.
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Toyota are now 5 year warranty too, those makers who want to sell to the dwindling private buyers market will have to do the right thing or suffer the consequences.
Maybe those makers who target the fleet markets customers are not bothered by warranties over three years and 100k inside those three years as that's what most fleets are sold by.
Those makers like Kia/Hyundai and Toyota are far more likely to be selling to private buyers, who will be taking notice of warranty.
It's certainly bought Kia's Ceed to high profile, a very good car in it's own right and a superb buy. Think back even 10 years when such a make of car would have to have been seriously cheap to sell new, and used was almost given away.
No longer the case, used Ceeds hold good money, and rightly so, not only do you buy a car every bit as good as anything else in it's sector it will also still be under warranty long after those who bought other percceved superior makes are having their pants pulled down by the dealers for things that shoudn't be failing anyway.
Kia/Hyundai are doing something right, search their used cars of all models, you have to get pretty old before they reach giveaway prices of old, the days of the sneering jibes about depreciation and quality of these makes are over...similar to Skoda.
The internet has changed so much for us motorists and mostly for the better, we now know without doubt that some of the perceived better makes are only better in badge image not metal, and warranty does give an inkling as to the faith a maker has in it's product.
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Toyota are now 5 year warranty too, those makers who want to sell to the dwindling private buyers market will have to do the right thing or suffer the consequences.
I quite like the centre console on the ceed but not thr i30, but would consider both cars. After the traumatic years of misguided loyalty to my ex-employer, albeit at a dealers I am satisgied with my current Korean car (an epica diesel) which just does what it says on the tin, it goes... Chevrolet dealer servicing leaves a lot to be desired, but i have found a friendly network Q dealer who does the job the same as some vauxhall have the same engine...
But going down the warranty route, yes, i would rather pay for the servicing and have the warranty.
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I have just had some warranty work done on my Rio (rear shock absorber replacement) and this was covered under warranty.
Was my car serviced at Kia garage every year ?
No
It was serviced every year but at a garage that used the Kia parts and the book was stamped.
So don't believe the hype.
You CAN have any car serviced at any garage as long as the correct parts are used and the book is stamped.
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That's good Diddy.
We recently were informed here that VW only cover their shock absorbers for 6 months IIRC under warranty, so would you like to enlighten us with mileage/age details and what was replaced.
EDIT, good to see the Chevvy is till living up to your expectations ORB.
Edited by gordonbennet on 01/11/2011 at 11:53
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yep certanly.
Kia Rio almost 3 years old (next march).
shock absorber replecement last week.
34,000 miles covered.
All covered under the 3 year warranty (I brought the car just before the 7 year warranty came out).
I did phone Kia UK before booking the car in and provided the registration details and confirmed I was covered and that the shock absorber was a replacement item under a customer complaint issue.
Very good service by Kia.
try that with Vauxhall or Ford after 2 and a half years !
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Many thanks for that.
It would be interesting to hear of cases where Kia/Hyundai have tried to weasel out of warranty without due justification, but i'm not exactly deafened by the number, in fact i haven't seen such a case.
Well done the Koreans, so far they're doing what they say on the tin.
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Let's hope they do. It's early days, as I don't think the 7-year warranty has been going for that long - 4 or 5 years maybe?
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I just bought a Kia Ceed SW 1.6CRDi Auto with 1,000 miles on the clock rom a reputable but non Kia dealer.
I just looked at the Service Record book which states on the "Welcome" page "The manufacturer's warranty may not be valid unless the vehicle was originally purchased via the official Kia distribution network within the EEA. Proof of purchase via the official distribution network may be requested to honour the warranty".
This is rather worrying as it seems that using this clause they may be able to refuse any claim under the warranty.
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Did you check with Kia before you bought the car you may be lucky has it got a full Kia stamped service book this would help if not I don´t hold out much hope they are pretty strict in the UK.
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If it has only done 1000 miles, the only 'stamp' in the service book may be the pdi (Hyundai have a page in the service book for the pdi, so Kia may). Presumably someone had the car before you and clocked up the 1000 miles, so they would be the original purchaser. Did the original purchaser buy the car through the Kia dealer network?
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The Kia Warranty requires that the car when supplied new is supplied by an official Kia Dealer. Even if the car was bought through a broker it was normally supplied to that broker by a Kia dealer thus it complies. I guess there must be cases where a car is bought new from a non-Kia dealer, imports from a non EEC country would apply to this rule as well.
This does not apply to vehicles bought second hand from a non-Kia dealer thus nothing to worry about.
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I would have thought that until Kia say they will honour the 7 year warranty there is everthing to worry about.I know if you import into Germany a Kia or Hyundai from another EC country then they only have 1 year warranty.
Edited by Collos25 on 31/07/2012 at 21:25
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I think it depends on the demographics. In Manchester it is now a very wealthy city and BMW and Audis are far more common than Hyundais and Kias although I am seeing an increasing amount. I think they are often bought as second cars which they are perfect for really. What is happening to Proton? Kia/Hyundai seem to be steeling all their sales and Proton seem to be letting it happen. I cannot find a single reason to buy a Proton anymore, they are even cheap. I think they need to lower their prices and offer a warranty to match Hyundai.
Manchester is not a wealthy city, check the GPP figures, nor is NW England a wealthy region.
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I wonder how many of the KIA or Hundai knockers have ever owned one or even driven one? Could they be badge snobs who still think Skoda are rubbish too?
I drive a C'eed quite regularly and think it's fine. I've driven loads of Kias and Hyundais as hire cars and think they are pretty competant cars. I think the whole Skoda experience is rubbish, based on ten months of ownership and, more recently, a gruesome Citigo hire car.
Guess I'm a badge snob then.
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I think the whole Skoda experience is rubbish, based on ten months of ownership and, more recently, a gruesome Citigo hire car.
Guess I'm a badge snob then.
Skoda do well in surveys. What was wrong with the Citigo?
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Buster had a bad experience with a Skoda - seemingly untypical but it's as bad for him whether typical or not. I can sympathise as SWMBO feels the same about Fiats even though her bad experience was with a Mirafiori estate in 1981 !
My daugher had a test drive in a Citigo and liked it; the 74 bhp engine is worth having over the 59 bhp which even for that little body is underpowered.
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We have a Ceed SW and having checked the documentation the warranty conditions are quite clear. The car must have been purchased when new from an official Kia dealer in the EEA (EEC?) for the 7 year warranty to be in place. After that the owner must service the car in accordance with Kia schedules using a VAT registered garage or Kia dealer and keep the receipts to show genuine parts and approved lubricants have been used.
It says nothing about the 7 year warranty being invalid if you buy second hand from a non Kia dealer.
I guess people who buy from brokers are leaving themselves wide open to falling foul of the warranty conditions if they don't find out where the broker is sourcing his cars from and the same applies to buying second hand.
As always its "buyer beware".
All warranties have one problem, you never know how good they are until you need them. Ford's is a classic, after year one everthing is deemed to be trim and trim is not covered. On our last Focus when the wheel nuts corroded the dealer refused to change them since they were "trim" but after a word he did the decent thing. On a colleagues S Max the handbrake lever failed, guess what, it was trim, cost about £300.
Edited by skidpan on 01/08/2012 at 10:05
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The Kia 7-year warranty may exclude trim after 12 months - the Hyundai 5-year warranty certainly does !
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The Kia 7-year warranty may exclude trim after 12 months - the Hyundai 5-year warranty certainly does !
I would not argure with that. Considering how much abuse some careless owners (and children) inflict on their cars it would be daft to include trim.
What I was trying to say was Ford try to include some non-trim items under the "trim" banner, how can wheel nuts and a hand brake mechanism be trim for gods sake.
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>> On our last Focus when the wheel nuts corroded the dealer refused to change them since they were "trim"
I have to say that I side with Ford here. A bit of surface rust on a wheel nut won't do any harm as regards its function. The paint or chrome finish on that nut is indeed "trim".
Calling a failed handbrake lever a trim fault is having a giraffe though.......
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Skoda do well in surveys. What was wrong with the Citigo?
Skoda seem to do well with people who like talking to their dealers. My experience with Skoda was the worst treatment I have experienced with a car (nay just about any product) in my adult years. It cost my company thousands in lost revenue due to poor product development and hopeless dealer support.
Is that atypical? No idea, I've had one and the financial side made it about the most expensive car I've ever run. Simply couldn't afford to take the chance with another even if I was prepared to.
I know of another ex-Skoda owner who traded an Octovai VRs diesel at 3000 miles because it was hopelessly unreliable. Guess that's untypical too.
Citigo that I hired was nid-ranking model, very noisy, especially from transmission, rattled a lot and had hopeless seats. I found the fixed headrests in the form of high backed seats to be particularly uncomfortable after about 10 km. It went tolerably well but bring those earplugs. It felt like what it is - a cheap car, but the Hyundai i10 and Kia Picanto are miles better in my opinion.
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About 10 years ago when we were changing cars the Octavia ticked all the boxes and the garage was close to where the wife worked thus she called in for a look after work. She felt so insulted by the way the dealer treated her she vowed never to go in the place again. Bought a Mondeo.
About 3 years later dad wanted a new car amd the Fabia ticked all the boxes, the same dealer was quite helpful loaning us a car but it was the wrong engine and had the pull of a dead slug. Told us he did not have one with the engine we wanted and anyway customers were only allowed one test drive. He then insulted us with an unbeliveably rubish PX offer. Bought a Jazz, it was cheaper, better equipped and we got £800 more PX.
When we swapped last time the Octavia (Estate) again ticked all the boxes and there was the 0% VAT offer. The local dealer had moved to a new Gin Palace and was now "dealer of the year" thus we thought we would give it a shot again. He couldn't be bothered to go outside and show us a car, estates all outside, only hatches in the showroom plus he was in no way interested in taking us for a test drive. He promised to ring us later to arrange a time, still waiting 2 years later. We went to another Skoda dealer who was actually incredibly helpful but at the end of the day we considered the Ceed SW better value plus the dealer was only a mile from home (only been once in 2 years) wheras the "good" Skoda dealer was 20 miles.
Our worry was if the local dealer was so poor before they got your cash what would they be like after. People we have spoken to since have had exactly the same experience with this garage, how on earth did they win the award.
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Many reviews seem to mark Kia up for the extra warranty. This only comes into play if you are keeping the car for five years or more. If, like me, you only keep your car for three years, it doesn't really matter. I am considering a Kia or Hyundai next. Like for like, Hyundai's do seem to be slightly cheaper. I find the styling of the models I am considering better on the Hyundai's than the Kia's although this is subjective.
An American work colleague has just bought an ix35 after a string of Mercs and Audis. He has said he now feels that he will get some reliability and decent customer service at last. Interesting!
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I have no concrete evidence but selling a 5 year old car with 2 years manufacturers warranty left has got to improve its "desirabilty", when ours is 5 years old in 3 years time I will find out.
The Hyundai warranty is superior to the Kia one if you are a hgh mileage driver and intend keeping the car 5 years, If you drive up to 14,000 miles a year and intend keeping the car 5 years or more the Kia warranty is better. If you only keep a car 3 years its immaterial, you would be selling a car with some warranty left (providing the Kia has done under 100000 miles).
Its difficult to compare Kia's and Hyundais price wise since spec varies somewhat but we found the Kia models significantly more spacious and the Hyundai servicing costs quoted were 50% higher.
As for styling, its good to have a choice and I think both ranges look OK.
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You need to drive over 20,000 miles/year for the unlimited mileage 5-year Hyundai warranty to be worth more than Kia's 100,000 mile / 7-year warranty.
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'' was now "dealer of the year" thus we thought we would give it a shot again''
You're far more forgiving than i, he'd have had the one chance only, they'd never have to worry about me darkening their doorstep again.
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