Warranties:be aware

Honest John Back Room » The Back Room Archive
View Threaded
Sun 2 Dec 2001 16:40
Warranties:be aware - Roger K.
I have recently had some warranty work (used car) carried out by a well known Rover main dealer in SE London.

I had a lower radiator outlet pipe split.
I took the car to the dealer and explained the exact fault - I even drew a diagram for them! (I knew the precise details because I had to effect emergency repairs in order to get the vehicle to the garage)

They charged me for a radiator pressure-test , saying this was a requirement of the insurers, before they would agree to the claim. I checked with the warranty company who said they did not ask for any diagnostic work.

I am disputing the garage fee ( 0.4 hour @ £64 per hour) saying that the test was unnecessary and in any event, they would have seen the fault if they had simply removed the bottom hose--work that they have already been paid for.

It would seem that diagnostic work is not covered by the warranty, but this is not stated in the policy document.
Has anyone any experience of similar problems?
Reply | Report as offensive | Link
Sun 2 Dec 2001 22:35
Warranties:be aware - David Lacey
I guess they have to cover their own backs - the time charged is about right. But £64/hr? Blimey! I'm glad I don't live in London!

David
Reply | Report as offensive | Link
Mon 3 Dec 2001 01:54
Re: Warranties:be aware - Steve G
If the Insurers say they did not ask for a test then the garage lied to you.
Ask the garage who said or where it is written that a diagnostic is required.
Sounds like another garage scam.
Reply | Report as offensive | Link
Mon 3 Dec 2001 13:12
Re: Warranties:be aware - Dave N
I'm 'near' London. Maybe I can up my rates.
Reply | Report as offensive | Link

10 warranty myths exposed

Here’s how to sort the fact from the fiction when it comes to car warranties.

Cheap Car Warranties