I use a local insurance broker for the van i use for work. The reason i do this is i can speak to an actual person, and explain how my van is set up in the back with regards to my water tank. I started doing this after getting caught out a few times by national firms phoning me up asking if i wanted an insurance quote (it will only take a few minutes!). I would agree to this, but 20-30mins later, they would then say they couldnt insure me as i have a water tank in the back. I may not be getting the best price, but frankly, i dont care, its worth paying a bit extra for the service and not have my time wasted!.

And it is 'normal' phone number!