I purchased a used VW Golf MK6 from VW dealer - White Rose Petersfield in Dec 2015. When purchasing the car, I questioned the duration of the Das Welt Auto Warranty included as I was under the impression it was a 2 year warranty. However the salesman confirmed it was in fact a 12 month warranty included in the price of the car. This is reflected on my order form for the car and other documents I received with the car. This month the car began going into limp mode and I had it diagnosed elsewhere that the EGR Valve needed replacing (mileage at 98,000). As I was aware my warranty expired in Dec 2016 I paid out of my own pocket for the repair at a local independent garage totalling £551.79!

Fast forward 3 weeks and I drop off my car at Listers VW Leamington Spa for a minor service. During conversation the gentleman from the service team mentioned my car still being under warranty (?!) and then confirmed this by showing me on their system that it doesn't expire until Dec 2017. I questioned if the EGR Valve is covered by the warranty which he informed me it is! I asked what I could do to try and resolve having spent £550 on a repair which was actually covered under the warranty, unknown to me, and he directed me to call their customer services line as they couldn't do anything there.

I am yet to get in contact with VW as I wanted to ask for advice on what actions to take if they try and wriggle out of this situation with anything less than a full reimbursement. Obviously I will prepare the invoice for the replacement EGR Valve and the documentation my end stating my warranty has expired, perhaps I could try and get proof of the 2 year warranty from the Leamington dealer too?

Any thoughts would be great. Thanks!