Is it legal for American car hire companies to charge additional road tax?

My sister hired a car online in America shortly before her flight to London Heathrow. When she went to collect the car she was faced with considerable additional charges, one of which was road tax at £1.35...

Why does my insurance company insist that I have a hire car if mine is off the road?

I am a retired 73 year old and do around 4000 miles a year maximum. I have protected NCD. When I renew my motor insurance I tell them that I don't need a hire car should mine be off the road (I can use...

Why has this rental company removed all means of repairing a puncture from their rental Volkswagen Up?

Last week we hired a Volkswagen 'Up' from Alamo at Edinburgh station. It's a very nice, albeit 'buzzy', three cylinder Bluemotion car. Our first problem was that we couldn't get the car to turn over on...

Is it safe to use non-registered car rental companies abroad?

I frequently holiday abroad and have used many car hire companies with varying degrees of satisfaction. However, a friend has told me of a used care dealership that hires out cars below the hire car market...

Is there a time limit for an NIP to be issued to the driver of a hire car in Italy?

We hired a car in Italy last June and did a day trip to Florence. Whilst using our normally reliable satnav to find a parking area I recall driving through some narrow parts towards the centre of the city,...

Why can't older drivers hire cars?

Have you or your readers come across instances of motoring age discrimination? I telephoned a local vehicle rental company recently to ask about van hire. When I told them my age (I’m 80) was told no hiring...

Where can I obtain good insurance for a hire car driven abroad?

I am intending to travel to Menorca and to Sicily this year. On both occasions I shall be hiring a car at the airport from the likes of Avis and Hertz. I understand that the CDW cover that they offer as...

Will I be liable for the costs of my upgraded hire car following an accident?

Someone drove into the back of my 2010 Hyundai i20 - not my fault. Hyundai Accident Aftercare (HAAC) has arranged a hire car through Gemini Vehicle Solutions, a 2012/62 Ford Focus 6-speed diesel from Enterprise....

How can I arrange insurance for a hire car in Canada?

In July I will be hiring a car in Vancouver to drive through the Rockies. My daughter who lives in Canada and has a Canadian driving licence will be paying with her credit card which covers her for insurance...

Should I call Suzuki before my insurers in the event of an accident?

Having just bought a newish Suzuki I am advised in the case of an accident to call Suzuki before my insurers. Is this a good idea or will my insurance be upset?