My car isn't reliable and keeps refusing to start. Can I get my money back?

I got my car - a 2015 Mercedes A-Class - at the end of January. Twice it’s been recovered from my drive as it wouldn’t start. The dealer I got it from is saying it’s a software update that needed doing...

A dealer lied about the condition of a car I bought. What do I do?

When I bought a used car recently, I asked about the MOT and was told it was done on the 7 October. I then asked about advisories and was told it had none. The car is three years old with 9750 miles and...

What can I do if a dealer refuses my request for a full refund?

I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault. I asked the selling garage for a full refund but...

I viewed a used car in the dark. I bought it but have since discovered cosmetic issues. What now?

I just bought a 3-year-old car from a main Toyota dealer. It was top money. The advert did not give any indication of the condition but you would expect a decent condition for a car with only 16,300 miles...

I bought a 2003 Range Rover that's not fit for purpose. Why is my only option to go to court?

Three weeks back, I purchased a 2003 Range Rover with a new MoT. Advisories were a slight leak on transfer box and mileage unreadable through failing pixels. The dealer 200 miles away refused to communicate...

Why does my brand new car have paintwork swirl marks?

I have just bought a new Toyota RAV4, and it looks like it is an excellent car. The car is black and has Toyota’s ceramic paint protection. Once the rain stopped and the sun came out (on day three of ownership)...

Can I reject my car over a clutch judder?

I have a situation with a car I purchased in August. It has an intermittent fault with the clutch and flywheel (judder when pulling away) This seems to come and go, but there is a definite problem going...

Can I reject a car because it doesn't have folding mirrors?

An elderly friend took delivery of the new mk8 Golf earlier this week. To his dismay, it doesn't have folding mirrors - which he needs because of a narrow garage. As his previous Mk7 had folding mirrors,...

Can I reject my Volkswagen T-Roc 1.5 for the software issues that make it stutter?

I bought a new Volkswagen T-Roc 1.5 with a manual gearbox in March 2020. I complained about the kangarooing issue just after I bought it for the full amount in cash. I returned the car months later due...

We're trying to reject a brand new car under the Consumer Rights Act. Do you think this will work?

We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low oil pressure". We stopped driving and called the...