Most recently answered consumer rights questions
My stepson bought a 2013 vehicle with approx. 40,000 miles on the clock four months ago. The clutch has now failed. The dealer claims wear and tear. Do we have any rights in this case? The repair has been...
I'm confused about my rights when buying a new car online from a main dealer. Am I allowed to cancel within 7 days from delivery without penalty?
I recently put a deposit down on a car but, prior to paying the deposit, I asked a few questions relating to the car. One of which was whether the car came with one or two keys. The dealer didn’t answer...
I recently bought a 2017 diesel Ford Focus, which clunks in the lower gears when I release the clutch. I have been told by Ford that it is the dual mass flywheel — which is totally normal but seems odd...
I bought a used car from a garage and three days later the clutch blew out. They offered to fit a new clutch but at my expense. Should I be paying for the clutch?
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was sold as seen, so hard luck. I'm sure I've read something...
I purchased a 2018 BMW convertible from a BMW dealership with 4000 miles on the clock. The car has been back to the dealership on five occasions for a water leak in the boot area and also in the driver's...
Is a dealer allowed to sell a car knowing there's no service book and not informing the buyer of this fact? Also, would they be duty-bound to inform the buyer that the car has been repaired?
I bought a 2016 Volkswagen Tiguan two years ago. We have had snow today so it's the first bad road conditions since I bought the vehicle. The four-wheel-drive system doesn't work though! Upon checking...
I bought a vehicle two weeks ago. I did the full Hpi check and sent the logbook off to put it in my name as I’m the new owner of the vehicle. I received a letter from DVLA saying it's not going to issue...
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