A truck hit my daughter's car at a roundabout, but their insurer won't respond - what do we do?

My daughter recently had an accident when a M&S truck caught the side of her car at a roundabout. She is insured by LV and the M&S truck is insured by Zurich. LV cannot seem to get a response out of Zurich,...

My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer?

My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that repairs to the door include repainting more than...

I keep receiving cold calls after a car accident - can I report these companies for hassling us?

Last November, my wife was involved in an accident when a third party drove into the nearside of her MINI. My wife was driving and I was in the front passenger seat. There was significant damage to the...

A car hit my car, with a towbar fitted, and broke my fuel tank - why won't my insurer cover the cost of repairs?

I was sitting in my Toyota RAV4, with a towbar fitted, at a set of traffic lights when I was rear ended. I thought there was no real damage, but when I went to fill up with petrol the next day, it was...

My son hit another car - should he go through his insurer or a claims company?

My son drove into the back of another car a week ago, completely his fault. He has fully comprehensive insurance and his car has a smashed headlight, broken bumper and damaged radiator. The other car...

A bus reversed into my sister's car - should she claim through her own insurance?

A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...

I had a courtesy car after an accident - why is the insurer now refusing to cover the hire car costs?

I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...