What constitutes unsatisfactory quality under the Consumer Rights Act?

I bought a 2009 BMW 318i Tourer with 95k miles for £5700 in May from an independent dealer with a seemingly comprehensive six month mechanical warranty. On delivery I discovered that the reverse gear was...

It's almost impossible to get fuel into our newly bought used car - what's the problem?

My daughter just bought a 2006 Ford Focus 1.8 TDCi from a used car trader. It's only possible to put a trickle of diesel in or else the nozzle cuts out. It takes ages to get a small amount of fuel in....

I have had to pay for a replacement EGR after just 24,000 - should Volkswagen contribute?

I had to pay for a new EGR valve on my Volkswagen Golf 1.6 match at 24,000 miles. The car was fully serviced at the dealership but still had a bill as Volkswagen said they were not responsible for the...

The Sensotronic Brake System on my Mercedes had failed - do I have any chance of a contribution?

The Sensotronic Brake System on my 2003 Mercedes-Benz E-Class failed in May of this year. It had had all the relevant recalls and has been serviced by a Mercedes garage (the same one) for its entire life...

How regularly should motorbikes be serviced?

My son and I have just completed our necessary motorbike training and tests, allowing us to ride 125cc bikes. I'm thinking of getting a new Honda CB125F and was wondering if you think I would be able to...

Our new car will be off the road for three months with a fault - what are our options?

I bought a new Range Rover but when we picked it up there was an airbag light on on the dashboard. We thought this was the indication that the front passenger airbag was turned of, so we could carry infants...

My Nissan Juke needs a new gearbox - how do I make the supplying dealer pay to replace it?

My 2012 Nissan Juke CVT has developed a transmission problem and requires a new gearbox costing £7000. The car has only done 28,000 miles and we bought from new. It has been serviced and maintained by...

I've paid a deposit on a van I no longer want - can I get it back?

I saw a Citroen Berlingo van for sale but it didn't say anything about the service history. When I enquired I was assured that there was some but the book had been misplaced. I looked at the MoT history...

What's the drawback of buying a new car with delivery miles?

I know that some new cars are advertised at a high discount with low mileage because dealers have to meet expected sales figures - but what is the real significance for the buyer?

Who is liable for undisclosed damage to our secondhand car?

My husband brought a 2014 Skoda Yeti in November 2016. Recently, a warning light came on while he was driving and a hissing noise was audible. The car was taken to our local Skoda dealer who found substantial...