Can I change insurers whilst pursuing a grievance?

Asked on 18 May 2017 by John Hughes

Answered by Honest John

Short answer is yes and do so. Should your premium increase as a result, raise a second complaint to your insurer and raise a second complaint with the Financial Ombudsman Service. Every time you complain, if the complaint is valid, the insured get levied with a fee. It is useful leverage with recalcitrant insurers.

Tags: insurance claims insurance consumer advice ombudsman

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