Why can't my local dealer fix my Passat CC's faulty screen wash pump?
My partner has a 2015 Passat CC which she bought almost 12 months ago with 2000 delivery miles. She has been very happy with the car until a few months ago the screen wash stopped working. She took it to our local Volkswagen dealer, where she bought the car, to have it repaired. After waiting 2.5 hours they fixed it by reloading the software. It lasted a few weeks and stopped working again, the car is now back in the garage for their fifth attempt to repair the fault
At the last visit they had the car for 10 days and changed wiring, connectors, computer and screen wash pump and it lasted four days before it died again. I realise the car is outside the six month rejection period but we've lost all confidence in the car and don't want it anymore even if they do fix it. What can we do?
At the last visit they had the car for 10 days and changed wiring, connectors, computer and screen wash pump and it lasted four days before it died again. I realise the car is outside the six month rejection period but we've lost all confidence in the car and don't want it anymore even if they do fix it. What can we do?
Asked on 22 November 2016 by Derek
Answered by
Honest John
This tends to indicate an over-reliance on computer diagnostics and lack of electro/mechanical experience by the dealer's mechanics (probably why they call them 'technicians' these days). Having experienced the problem before, I would guess that the real reason is that the tube from the washer reservoir pump to the nozzles is trapped and kinked somewhere, possibly in the bonnet hinge when the bonnet is closed.
Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.
The Good Garage GuideSimilar questions
Our 2011 Toyota Yaris Mk2 has problems with both front and rear windscreen washers. The rear one is now barely a trickle, and the front ones seem low on power. I can hear the pump working, so I'm guessing...
My two year old Honda CR-V will not retain all of the water in the screen wash tank and it leaks out to the front near side. I am told by the Honda dealership that it is a known problem by Honda and their...
I'm having issues with the front windscreen washers on my 2012 Kia Rio. I have disconnected the pipe and tested the pump and this is working fine. I have also cleared the jets, so I believe that there...
Related models
.jpg?width=115&height=75&rmode=crop)
Very good looking, stylish alternative to the standard Passat. Coupe looks with plenty of rear passenger space. Quality improvements.
.jpg)
