Renault Twingo oil leak - can I make a warranty claim?
I purchased a used 2013 Renault Twingo from a Ford main dealer many miles away. It was purchased over the phone and came with a three month warranty including mechanical, electrical and multimedia.
The Renauilt had an oil leak, evident after a month, which I've just had fixed by a local independent Renauilt specialist. The supplying retailer now wishes me to deal directly with their warranty firm to discuss reclaiming the cost. Should I do this or should I insist on dealing with the retailer directly?.
The Renauilt had an oil leak, evident after a month, which I've just had fixed by a local independent Renauilt specialist. The supplying retailer now wishes me to deal directly with their warranty firm to discuss reclaiming the cost. Should I do this or should I insist on dealing with the retailer directly?.
Asked on 10 September 2016 by George Clegg
Answered by
Honest John
A warranty insurer could not be held liable for an oil leak that pre-existed taking out the warranty. Normally the dealer would be liable for the first six months, but you should have referred the matter to the dealer first. See: www.honestjohn.co.uk/faq/consumer-rights/
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