Bought a used car from a dealer, but it has no service history

Two weeks ago I bought an approved 2011 used Mercedes-Benz SLK and was told it had a full service history. I asked for the documents and eventually they provided them after a number of requests; however, they are not complete.

The manufacturer's website says service is every 10,000 miles or 12 months, whichever is the sooner, yet this car had its first service in 2012 after 16,000 miles. The second service happened in 2014, just a few days before my purchase.

I cannot believe that they misled me like this and assume I've overpaid as a result. What can I do?

Asked on 12 May 2014 by jh321

Answered by Honest John

Immediately reject the car as not "of satisfactory quality", not "as described" and because the dealership has contravened The Consumer Protection from Unfair Trading Regulations 2008. Law here: www.honestjohn.co.uk/faq/consumer-rights/ Alternatively tell them to make you an offer you cannot refuse, such as a £5000 refund.

Tags: rejecting a car legal and consumer advice service history

Similar questions

Can I reject a car advertised with full service history because the seller will not provide me with the service book?

I purchased a 2012 Vauxhall Corsa SRI (54,000 miles) on 25 February 2017. It was advertised with a full service history but when I went to go and pick the vehicle up the first thing the dealer did was...

Can I get refund for a car without a service history?

I bought a second hand Fiat Abarth for £7,500 from a reputable dealer three months ago. The sales person assured me that the car had a full service history, spare key and manual and that they would send...

What is a reasonable fair use deducton when rejecting a used car?

I am in the process of rejecting a faulty used car. I purchased it six weeks ago from a dealership but my local garage has identified £2,000 worth of problems that are linked to corrosion. The dealer...

Related models