Noisy new Passat

I just bought the car yesterday, drove lovely nearly all the way home (38 miles from the dealer) and as we came into our village the engine started making a noise that I can only describe as being like someone putting nuts and bolts in a blender!

We called the dealer straight away and he has come to pick it up to look at it and hopefully fix it!

a) What could it be
b) Would we have to pay anything towards cost of fixing it? We have just shelled out our savings on buying it, we can't afford to put it right!

Asked on 29 January 2012 by nicenurse

Answered by Honest John

The dealer is liable, so if he can't fix it you get your money back. You definitely do not have to pay him to fix it.

Tags: buying technical issues used cars

Dear Honest John,

Please help me choose my next car. I would like it to have:

Similar questions

Does the previous Qashqai have a DPF?

I'm buying a used Nissan Qashqai and I tend to only make short journeys. Will I get DPF problems with a diesel?

Is the dealer liable for the faults with me used car?

Two weeks ago I bought a Citroen C5 Tourer from a one man dealer. The reversing sensors and power steering do not work. Would the legal warranty cover this?

Who is liable to repair these faults?

I recently bought a second car and on my receipt it states three months warranty. On contacting the dealer he now says it is on major components only, I didn't receive a booklet or small print on the warranty....

Related models