Ripping yarns

I'm sure you have lots of readers who renew their AA membership automatically via direct debit each year. When they get their renewal notice they should see how much equivalent cover costs on line for a new member. My renewal was for around £150, but when I logged on as a new customer I could get the same cover for under £100. For example they were charging me £59 for Roadside assistance when a new customer gets it for £28. I can't remember the last time I called them out - it was years ago. The irony is that the accompanying letter thanks me for my loyal long-term membership. Ripping me off with a rate 50% higher than a new customer is a great way of rewarding my Loyalty. When I called the AA, no one could give me an explanation. I just got offered a much lower rate almost immediately.

Asked on 9 October 2011 by SW, via email

Answered by Honest John
Many thanks. I am regularly running this reminder, though it obviously cannot run every week. Applies equally to the RAC.
Similar questions
I realise that this is a topic that you have covered many times, but I continue to be amazed at the AA’s concept of how to reward customer loyalty. Last year my wife paid £79 for breakdown cover for herself...
Regarding increases on AA renewal, my wife and I have dual cover and were asked for £163.86 to renew, reduced to £131.05 if we took out an AA credit card. I had a quote from the RAC for £95. On contacting...
I would like to offer a tip concerning tyres, as I have read lots of advice but no reference to tyre tests. Even amongst premium brands, let alone the 'cheap and cheerful' ones which are often a safety...