Can I reject a car I bought online?

I purchased a car from an online dealer. It was delivered, had a mechanic check it over and he said it's not possible it passed an MoT in February 22 as it has parts corroded, wiper blade missing, etc. I asked for a refund and got a 'no'. What can I do?

Asked on 1 July 2022 by Sonia Jeffkins

Answered by Dan Powell

If you bought the car online and had it delivered to your home then you will have a 14-day 'cooling-off period'. This gives you the right to reject the car for a full refund and the dealer will need to collect the car and return your money. The distance selling regulations start the day after you receive your order.

If you've owned the car for more than 14 days (but less than 30) then you can still reject it. The 2015 Consumer Rights Act gives you the power to reject the car for a full refund within the first 30 days or demand a free repair in the first six months: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...#

Tags: buying a car online

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