My diesel BMW 5 Series Touring has a recall. When booking I was told (verbally) that the replacement part was in stock and that an X2 was available for loan - so I could load my fishing tackle. On taking the car in I have been informed that it could be 8 weeks as the part is not in stock and then I learn the loan car is not an X2, is not suitable for purpose and only available for one day. Then I find out that the rental will be provided if the part needs replacement but there is no choice with the vehicle. This means I might not be able to go fishing for up to two months. I really feel for the poor chap who had to deal with me because this seems to be a major issue. However, BMW is failing big time and letting their dealers down. Hearing about the dealer’s problems does not help, although I can sympathise. I could sign a disclaimer and have my car but suspect my insurance would become invalid. Apart from my confidence in BMW taking a massive hit, do you have any advice to offer? Of course, if my EGR is found to be okay, the problem goes away.