A hire car firm claims a car was returned late and has charged for it - what can we do?
An Australian friend hired a car in UK and was upgraded. The car was returned in perfect order with a tank of fuel and he has copies of the contract and documentation. Back in Australia, money was taken from his bank account claiming he returned the car two days late (he has proof he did not), yet the bailiffs have been threatened. The company still will not acknowledge the details on the contract and are still disturbing him He is now worried they may not be able to hire on their next visit. He has tried to find the European Helpline, Ombudsman etc, and they have found all excuses not to be able to help. Can you advise please?
Asked on 22 June 2018 by Angela Shannon
Answered by
Honest John
The alleged 'offence' took place in the UK so he needs to take this matter to the Small Claims track of the County Court in the UK: www.gov.uk/make-court-claim-for-money/ His first move should be to threaten this to the rental company not only for the amount they have falsely claimed, but for his travel expenses to return to the UK for the court appearance.
We give you the low down on how to save on insurance, little-known tricks and tips, what insurance groups mean and how to use insurance aggregators to beat insurers.
Insurance group finder and how to save on insuranceSimilar questions
I hired a car through 'Firefly' at Malaga Airport. The car's damage report sheet arrived blank and as such I had to go around the car marking any faults. I returned the car and they agreed to refund me...
I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...
I returned a hire car last month with a small scratch on the painted plastic bumper. Having rejected the rip-off insurance I fully expected to pay for the repair however not the £300 they charged me. We...
.jpg)
